Service Associate

About the role

EōS Fitness is bold, upbeat, and motivating. Our employees know how to rise to a challenge and handle it head on. Our Core Values guide us: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win.

Responsibilities

• Greet members and guests with a friendly and professional attitude
• Provide information about gym services, programs, and membership options
• Address member inquiries, concerns, and complaints promptly and professionally
• Check-in members and guests using the gym’s management system
• Oversee and manage check-in alerts and notifications
• Ensure the front desk area is clean, organized, and stocked with necessary supplies
• Process payments for memberships, classes, and retail items
• Follow safety protocols and procedures to ensure the well-being of all gym members and staff
• Maintain inventory levels for coolers, beverages, and bar items, and track sales performance
• Support a clean and well-maintained facility by conducting gym walks, picking up trash, restocking supplies, and completing locker room and bathroom checks

Qualifications

• Previous experience in customer service or front desk role
• Excellent interpersonal skills with a customer-focused attitude
• Ability to multitask and handle a fast-paced environment
• Proficiency in MS Office and familiarity with gym management software
• Strong organizational and problem-solving skills
• Flexibility to work evenings, weekends, and holidays as required

Requirements

• CPR certification required within 30 days of hire
• Must attend all mandatory company trainings within 30 days of employment
• Follow all current company policies and standard operating procedures
• Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public
• Access and operate company computer systems in order to prepare documents, enter data, and read reports from database or email system

Benefits and Perks

• A highly energetic and collaborative team
• A management team that cares about your professional development
• Free membership for you and plus one family member
• Discounted Personal Training, and merchandise – including supplements
• Employee referral program
• Daily Pay offered - access your funds before payday
• Competitive pay plus vacation, holiday, and sick pay
• Group Health, dental, vision, Supplemental Life, and Employee Assistant Program are offered
• 401(k) + Company matching
• Personal education growth options with Sophia Learning

Pay

California Pay Range: $16.90—$19.50 USD

Schedule

Position requires flexibility to work evenings, weekends, and holidays as required.