Service Assistant Manager - Lakewood Ranch Office

Position Overview

It is the goal of a Service Assistant Manager to enhance the overall smooth and effective functioning of the banking office with emphasis on developing and enhancing relationships with existing clients and targeted professionals. The Service Assistant Manager at this location does not have any direct reports. The Service Assistant Manager delivers unsurpassed client service in all operational areas of the office. They ensure adherence to all policies and procedures and are accountable for all service and operational responsibilities within the banking office.

Primary Duties and Responsibilities

• Consistently delivers outstanding client service with a friendly, can-do attitude, and willingness to help at all times.
• Acts as a cultural ambassador to internal and external clients, providing a professional, exceptional, and supportive experience with each interaction.
• Performs all teller line transactions.
• Manages the smooth and effective functioning of a banking office.
• Conducts and facilitates monthly, quarterly, semiannual and annual office audits to mitigate and control risk.
• Participates in monthly Service Assistant Manager meetings to collaborate and stay well informed regarding policies and procedures.
• Manages time cards for the office.
• Responsible for the supervision of the cash operation and customer service areas of the Bank and direct daily operations.
• Functions as the highest level of operational leadership in the banking office.
• Cross-trained to assist the Client Banking Specialist role.
• Serves as the primary conduit between the banking office and the operations center to ensure client satisfaction balanced with operational parameters.
• Holds staff accountable for following all Bank policies and procedures.
• Communicates effectively with all organizational levels and responds to situations in a considerate and professional manner.
• Demonstrates advanced knowledge of compliance, regulatory, and banking policies and procedures.

Minimum Qualifications

• 3 years of previous Teller experience (preferably in a Head Teller or leadership role).
• Broad comprehension of overall bank office operations including expertise in balancing client service with bank risk.
• Proficient in Microsoft Office suite.
• Must be able to apply for and receive notary license in order to assist with loan closings/client requests.

Preferred Qualifications

• 2-year degree preferably with a business or finance focus.

Benefits

• Eligibility for health, dental, vision, life and disability insurance coverages
• Retirement Plan - 401k with matching ESOP- Employee Stock Ownership Plan
• Time away from work – vacation time, sick time and holidays
• Paid parental leave
• Tuition Assistance
• Professional development opportunities