Service Assistant Manager

Responsibilities & Duties

• Works directly with the Service Manager in assisting the Service Department operations
• Establish and maintain positive customer relationships in the geographical area served by the service center in all matters relating to RMC service
• Promote all aspects of RMC Service with customers and the RMC Sales Team
• Proactively develop service opportunities
• Manage workflow to include service requests, scheduling, and purchasing
• Support and implement process improvement, standard work instructions and policies
• Ensure a safe working environment
• Co-manage service personnel within RMC guidelines
• Daily posting of hourly employee labor hours for each Technician to the respective work orders
• Maintain weekly hourly employee spreadsheet for payroll
• Perform accurate work order data entry to include technician’s labor hours, mileage, and any outside charges
• Service department H/R Resources and new hire document formulation, Injury reporting, MSHA & DOT reporting, and maintaining department MSDS records
• Process the departments warranty write-ups relative to each manufacturer's policies and procedures and forward claims to the divisions Warranty Administrator for final submission
• Monthly reporting and discussion to maximize awareness and final recovery of warranty recovery
• Monitor, order, and manage proper stock of the basic service department supplies, misc. truck supplies, RMC hard copy service documents, and Roland Machinery decals and data tags
• Cook up mandatory parts and service safety meetings with Service Manager
• Forward signed roster and inspections to corporate
• Manage service department’s activity in the Service Manager’s absence
• Help answer incoming calls for all departments

Qualifications & Skills

• A High School Diploma is required
• Computer skills are required, with knowledge of word processing and spreadsheet applications preferred
• A mechanical aptitude with knowledge of hydraulic schematics is helpful
• A valid driver’s license is required

Benefits

• Comprehensive PPO health plan, & prescription coverage with non-tobacco discount
• Flex spending account offered
• Dental and vision up to 4%
• 401K employer match, and a discretionary 2% annual profit-sharing contribution
• Paid time off, with additional 8 paid holidays
• Company Paid Life Insurance

About the role

Roland Machinery Company is a family-owned company established in 1958 and is one of the Mid-West’s leading heavy equipment dealers representing more than twenty-five outstanding manufacturers of construction, municipal, industrial and forestry equipment; expanding across 5 states and 17 locations.