Service Assistant - JOEY University Village

About the role

As a Service Assistant you support the success of your restaurant service team. Your continual awareness of the restaurant floor allows you to anticipate the needs of your service team so they can maintain a seamless performance. Always on the move, you are efficient and proactive. You are driven by creating and continuously elevating a world-class hospitality experience for our guests.

Responsibilities

• Provide guests with friendly and attentive service throughout their dining experience.
• Assist servers in delivering exceptional service and a pristine environment for our guests.
• Clear and set tables in a timely manner.
• Monitor and assist with the delivery of guest beverage and food orders.
• Maintain the cleanliness of the restaurant by bussing tables of glassware, dishes, and cutlery.
• Resolve service issues and guest complaints with a sense of urgency, poise, and good judgment.
• Complete assigned opening, side work, and closing duties to set your team up for success.
• Stock, clean, and organize service stations and sections.
• Assist the guest service team with front door duties, seating guests, and other requests as needed.
• Reinforce guest identification requirements and age restrictions for alcohol sales in accordance with state law.
• Follow all food and alcohol service and handling safety precautions and procedures.

Requirements

• No experience necessary.
• Must have or be able to obtain valid local and/or state Food Handler and Alcohol Server/Seller permits.
• Possess a passion for hospitality and a proven track record of creating world-class hospitality experiences.
• Thrive in a dynamic, fast-paced work environment.
• Be able to walk and stand for prolonged periods of time; frequent bending, reaching, and stretching; repetitive manual tasks; and lift and carry up to 50 lbs.

Qualifications

• Genuine, warm, and caring.
• Value honesty and conduct themselves with integrity.
• Comfortable providing and receiving feedback to achieve personal growth and performance excellence.
• Natural problem solvers with an insatiable desire to positively impact individual and team execution.
• Passionate about quality and professionalism.
• Possess exceptional relationship building and communication skills.
• Encourage healthy and supportive competition within their team.
• Exude confidence, humility, and respect.
• Take pride in presenting a professional appearance and demeanor.

Benefits

• Career development, education, and growth opportunities.
• Medical, dental, vision, and life insurance, medical reimbursement plan, and Employee Assistance Program (EAP) for benefit-eligible partners.
• Discounted employee shift meals.
• 10% discount for self and guests on all food and beverages when visiting any JOEY location.
• Referral bonus program.
• Sales competitions and rewards.
• Paid sick leave.
• Flexible schedule.
• Disability insurance.

Pay

Base hourly rate of $21.30/hour (equivalent to the City of Seattle's minimum wage) plus participation in the company tip pool. Tip pool distributions fluctuate and are not guaranteed; employees generally earn between $4.00 and $10.00 in tips per hour.

Schedule

Full-time and part-time positions available.