Service Assistant - JOEY DTLA
About the role
Your passion, purpose, and potential. When you join the JOEY team, you can expect a warm, inclusive and creative environment. We are committed to training, educating, and empowering our people, and we live by our culture of People Development. JOEY Restaurants is all about opportunity and our success is directly attributable to our exceptional, team-oriented, and performance-driven partners (employees).
Responsibilities
- Provide guests with friendly and attentive service throughout their dining experience.
- Aid servers in delivering exceptional service and a pristine environment for our guests.
- Clear and set tables in a timely manner.
- Monitor and assist with the delivery of guest beverage and food orders.
- Maintain the cleanliness of the restaurant by bussing tables of glassware, dishes, and cutlery.
- Resolve service issues and guest complaints with a sense of urgency, poise, and good judgment.
- Complete assigned opening, side work, and closing duties to set your team up for success. Stock, clean, and organize service stations and sections.
- Assist the guest services team with front door duties, seating guests, and other requests as needed.
- Reinforce guest identification requirements and age restrictions for alcohol sales in accordance with state law.
- Follow all food and alcohol service and handling safety precautions and procedures.
Qualifications
- No experience necessary.
- Must have or be able to obtain valid local and/or state Food Handler and California Responsible Beverage Service certifications.
- Possess a passion for hospitality and a proven track record of creating world-class hospitality experiences.
- Thrive in a dynamic, fast-paced work environment.
- Be able to walk and stand for prolonged periods of time; frequent bending, reaching, and stretching; repetitive manual tasks; and lift and carry up to 50 lbs.
Benefits
- Career development, education, and growth opportunities.
- Medical, dental, vision, and life insurance, medical reimbursement plan, and Employee Assistance Program (EAP) for benefit-eligible partners.
- Discounted employee shift meals.
- 10% discount for self and guests on all food and beverages when visiting any JOEY location.
- Paid sick leave.
- Referral bonus program.
- Sales competitions and rewards.
About JOEY Restaurants
The JOEY Restaurant Group exists to deliver the ultimate dining experience. Our handcrafted, locally, and globally inspired menu offerings are created by award-winning chefs and presented by world-class hospitality leaders in modern, warm, and lively environments. JOEY Restaurants has been family-owned and operated since 1992 and has grown into an iconic multi-concept brand throughout North America, with continued growth and expansion planned into 2030.