Service Assistant

Full-Time | Hourly (Non-Exempt)

Pay

Pay Range: $16.00 - $20.00 DOE

Schedule

Full-Time

Responsibilities

• Review and book customer‑pay, warranty, and internal repair orders in CDK Drive for accuracy prior to close, including labor operations, parts, sublet, taxes, and pay‑type coding.
• Audit repair orders for correct operation codes, technician flag hours, storylines, and required documentation.
• Identify and correct booking errors or return incomplete repair orders to advisors for updates.
• Apply coupons and discounts according to approved promotions and documentation.
• Reconcile parts and labor entries, resolve discrepancies, and clear open repair orders daily.
• Monitor open and closed repair orders to help reduce aging ROs and support accurate month‑end closing.
• Partner with Service Advisors, Lane Managers, Technicians, Parts, and Accounting to maintain accurate and timely repair order processing.
• Ensure accurate booking practices to support advisor commissions and technician flag pay.
• Close repair orders after advisor cashiering is complete.
• Assist with warranty claim accuracy and submission processes.

Requirements

• Previous hands‑on experience with CDK Drive in a Service Department (required; comparable DMS experience may be considered).
• Knowledge of automotive repair order processes, including customer‑pay, warranty, and internal repair orders.
• Understanding of operation codes, flag hours, sublet charges, parts/labor reconciliation, and pay types.
• Experience processing OEM warranty claims; American Honda warranty experience preferred.
• Strong attention to detail with excellent organizational and problem‑solving skills.
• Ability to audit information, identify discrepancies, and communicate corrections professionally.
• Comfortable working with confidential customer and payroll‑related information.
• Ability to manage deadlines and support daily/month‑end accounting timelines.

Benefits

• Medical, Dental, Vision, and Complimentary Life Insurance
• 401k Matching and FSA
• Tuition Reimbursement
• Paid Time Off (accrues)
• Supplemental Insurance (Hospital, Accident, Critical Illness)
• Discounts on Vehicles, Services, and Parts