Service Assistant

About the role

Hawksmoor is opening a new restaurant in Fort Point, Boston at 15 Necco Street (Platinum LEED‑certified), a venue that will seat 200+ guests, offer private dining and event spaces, a James Beard‑recognized bar program, sweeping views of Fort Point Channel, and an outdoor terrace. After twenty years of building Hawksmoor in the UK, Ireland, Chicago and New York, the team is bringing its commitment to sustainability, B‑Corp values, and award‑winning hospitality to Boston in fall 2026. As a Hawksmoor Service Assistant you will play a key role in the smooth and successful operation of the restaurant, working across food running, drink running, and table maintenance to ensure every guest experience is seamless, efficient, and welcoming while upholding Hawksmoor’s renowned service standards and values.

Responsibilities

• Confidently run food and drinks to and from tables, and clear tables efficiently and courteously.
• Clear, clean, and reset tables in line with established service standards, supporting guest needs and delivering cooperative, attentive service throughout the shift.
• Demonstrate full knowledge of table numbers and positions across all areas of the restaurant.
• Confidently describe steak cuts, sauces, and menu dishes while interacting with guests.
• Understand and maintain correct mise en place and table presentation throughout service.
• Follow Hawksmoor Steps of Service and service standards consistently.
• Maintain cleanliness and safety standards across service stations and the dining room, restocking supplies as required.
• Maintain up-to-date menu knowledge and handle guest feedback, complaints, or quality issues with confidence and professionalism.
• Understand the importance of the expo station and support smooth communication between kitchen and floor.
• Embody Hawksmoor values with a positive, proactive, and professional attitude.
• Seek out, welcome, and act on feedback from peers and managers.
• Support other team members during service and contribute to a collaborative team environment.
• Show genuine care for both the team and the overall guest experience.
• Adhere to all allergy awareness, cleanliness, and food safety procedures.
• Recognize allergy checks and understand the correct actions to take when concerns are raised.
• Complete all required training and consistently uphold hygiene standards.
• Follow opening and closing checklists accurately and consistently.
• Manage time effectively to support team priorities and daily operational needs.
• Understand the importance of efficiency from the service bar and expo to the guest, and how speed of service impacts experience.
• Understand the importance of efficiently clearing, sanitizing, and resetting tables to a high standard, supporting quick turnarounds and increased table turns without compromising guest experience.
• Recognize how errors affect both guest experience and the wider business.
• Comply with lateness and absence policies.
• Use inclusive, respectful language and treat everyone with empathy and fairness.
• Be knowledgeable about Hawksmoor’s charity partners and sustainability goals.
• Actively follow waste reduction and recycling initiatives.
• Understand ingredient sourcing and the significance of Hawksmoor being a B Corporation.

Requirements

• Experience: Experienced Service Assistants-Bussers and Runners.
• Mobility: Must be able to move