Service Assistant

About the role

At Cooper's Hawk, our Service Assistants are the behind-the-scenes champions who keep the dining room running smoothly and help create memorable moments for every guest. From keeping the space ready for guests to supporting the team with seamless service, you will play a key role in bringing Uncompromising Hospitality to life.

Pay

Compensation Range: $15.00-17.50/hour. Pay offered is determined by skills, qualifications and experience.

Benefits

• 50 percent Dining and Carryout Discount
• 40 percent Retail Wine Discount
• 20 percent Discount on Retail and Private Events
• Monthly Wine Tastings for Two
• Medical, Dental, Vision and Telehealth
• 401k with Company Match
• Paid Time Off and Flexible Schedules
• Early Pay Access
• Wellness and Mental Health Support
• Wine and Culinary Education
• Career Growth Flight Plan
• Team Member Rewards, Milestone Recognition and Referral Bonuses

Responsibilities

• Show Up Ready: Come prepared, stay sharp, and start strong. Start every shift with a positive attitude and prepare your station using company checklists. Stay stocked on tableware, dishes and supplies to keep the service flowing. Follow departmental checklists and standard operating procedures to ensure work areas are prepared for opening, mid-shift, or closing.
• Own What You See: Take responsibility, jump in, and do what needs to be done. Keep the dining room and work areas clean, organized and guest ready. Restock and reset tables quickly so guests are welcomed without delay.
• Stay in Sync: Communicate often, move with your team, and keep service flowing. Communicate with servers, food runners and managers to keep service running seamlessly. Help with food running and carryout orders to support the team whenever needed.
• Make It Personal: Be genuine, listen well, and tailor each experience. Greet guests with warmth and a friendly attitude. Be helpful in answering questions about food, wine and our facilities.
• Add a Touch: Go beyond the expected to create memorable moments. Go the extra step to keep the dining experience comfortable, welcoming and polished. Jump in to help wherever needed so every shift feels like a team win.

Requirements

• At least 18 years of age
• Energy and positivity with a love for hospitality
• Ability to multitask in a fast paced environment
• Comfortable lifting up to 40 pounds and standing for extended periods
• Open availability including weekends and holidays
• A team mindset and willingness to communicate clearly
• Ability to read, write and understand English