Service Appointment Specialist

Responsibilities

• Ask the customer qualifying questions to uncover needs and directs calls appropriately
• Handle incoming calls directed to the service department for appointments, service advisors or parts and redirecting as needed
• Provide maximum customer service at all times and ensure we find solutions for customers to maintain satisfaction
• Absorb and route appointment information to the appropriate service consultant
• Place outgoing appointment reminder calls to customers
• Place outgoing follow-up calls to customers recently having service completed on vehicle

Qualifications

• Valid drivers license and ability to successfully complete required pre-screening: background & drug testing
• Able to type and handle high volume of telephone calls simultaneously
• Basic computer skills