Service Appointment & Mobile Service Coordinator

About the role

For over 100 years, Monaco Ford has been committed to delivering exceptional customer service and building lasting relationships with our customers. We're looking for a customer-focused professional to join our Service Department as our Service Appointment & Mobile Service Coordinator.

Responsibilities

• Answer incoming calls and schedule service appointments
• Greet customers and assist with service-related questions
• Follow up on online appointment requests and customer voicemails
• Confirm upcoming appointments and help maintain an accurate service schedule
• Cookordinate appointments and daily routes for our Mobile Service Technician
• Aid in vehicle pick-up and delivery scheduling
• Help stock and organize the Mobile Service vehicle
• Provide outstanding customer service while supporting the Service Department with additional administrative tasks as needed

Requirements

• Excellent customer service and communication skills
• Strong organizational and multitasking abilities
• Comfortable using computers and learning new software
• Automotive or dealership experience is a plus, but not required
• Valid driver's license with a clean driving record

Qualifications

• High school diploma or equivalent
• Experience in a customer-facing role preferred

Skills

• Customer service
• Communication
• Organizational skills
• Computer proficiency

Benefits

• Health, dental and vision insurance
• 401(k)
• Paid time off
• Paid training
• Employee vehicle purchase program

Pay

• $20 - $25 per hour

Schedule

• Monday through Friday

What We Offer

• Opportunities for advancement

EEOC Statement

Monoa Ford is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to creating an inclusive work environment for all employees.