Service Ambassador - Ice Cream Handler

About the role

A Service Ambassador at Museum of Ice Cream is responsible for supporting operational excellence across various areas of guest service support. This role focuses on ensuring efficiency, maintaining standards, and providing seamless service and support for daily operations.

Responsibilities

• Provide outstanding service by greeting and welcoming guests, interacting with enthusiasm and making them feel valued.
• Offer personalized support and wayfinding throughout the museum.
• Follow all food handling, cleanliness and sanitation standards as outlined by SNHD, ensuring that all food prep areas meet safety and brand standards by adhering to FIFO guidelines while re-stocking perishable food items, completing daily temperature logs for fridge and freezers, and waste logs as needed.
• Organize supplies and prepare food and beverage according to standards, including overseeing sanitation buckets to ensure they have a clean towel, correct sanitizer level by testing with strips, and ensure the timer is on so buckets are refreshed every 2-4 hours or as needed.
• Efficiently serve ice cream and treats to guests as needed, maintaining high standards of presentation, safety and cleanliness by wearing gloves and handling ready-to-eat foods with the utmost care ensuring no cross-contamination and preventing any type of food allergy outbreaks.
• Set up and maintain both back of house and guest-facing areas, ensuring all stations, spaces, and exhibits are stocked, clean, organized, and opening/closing checklists are complete.
• Assist with setting up for special events and VIP experiences, ensuring high-profile guests receive exceptional and personalized service.
• Perform other duties as assigned by management.
• Opportunity to be cross-trained in Show Team functions, allowing you to contribute to interactive guest experiences and performances as needed by demonstrating positive and professional behavior.
• Contribute to sales goals through up-selling and suggesting items to guests confidently.

Requirements

• Must be 18 years or older.
• Open availability, including weekends.
• Standing and walking on your feet for extended periods of time.
• English proficiency is required for effective communication in the role.
• Teamwork and ability to effectively function in a high energy environment.
• Understand how to read food labels and familiar with common food allergens.
• Bend/lift heavy objects of up to 40 pounds.

Nice to haves

• Experience in customer service, janitorial service, retail, or food prep service, within a high-volume environment.
• Entry level food preparation and inventory experience.
• Prior experience in facilities, maintenance or sanitation.
• Guest-facing customer service or hospitality experience.

Special Ingredients for Success

• Makes Every Treat Count: Follow the recipe, ask if something seems wrong, and care about what you put out. Use feedback to improve.
• Preps Fast and Stays Ready: Work with energy, stay ahead, and keep your station stocked. Help out wherever needed.
• Keeps the Kitchen Organized: Label things, put them back, and clean up as you go. A tidy kitchen makes everyone's day easier.
• Takes Cleanliness Seriously: Clean as you go, sanitize your area, follow food safety rules, and report anything that looks off.
• Stays on Top of Inventory: Notice when things are running low, rotate your stock, and alert someone before it becomes a problem.

Pay

$17.00 per hour

Benefits

• Competitive pay and performance bonus.
• Employee Assistance Program (EAP).
• 401(k) plan.
• Employee of the month program.
• Flex Day: A sweet bonus day off to pause, play, or rest - whatever fills your cone.
• Free entry for self at any MOIC location.
• 50% off retail products.
• Annual performance review and bonus opportunity.
• Annual team celebration, Pinkball ("pink-tie" themed and you can bring a date!)
• Free entry for friends and family + discounts on additional tickets.
• Break room snacks and unlimited ice cream.
• Team outings.