Service Aide-Food Service

About the Facility

NYC Health + Hospitals/Coler is a certified 815-bed nursing facility with a 5-Star CMS Quality Rating located on Roosevelt Island, nestled between Manhattan and Queens. Coler offers long term and subacute care, rehabilitation, and a dedicated memory care unit, comprised of 150 beds featuring an acclaimed music and memory program. The facility features a robust rehabilitation therapy program with expansive gym space for residents. Coler also offers full time physician staff, psychiatry, dental services, an onsite 8-chair dialysis den for hemodialysis, and on-site medical clinics to meet the clinical needs of its residents. From more than 600 Nursing Homes in New York, Coler ranks #10 in Newsweek’s Best Nursing Homes in New York 2026; earned a high-performance rating for Long-Term Care and Short-term Rehabilitation from U.S. News & World Report’s Best Nursing Homes in America 2026; and received a 2024 Silver Beacon Award for Memory Care. At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Responsibilities

• Sets up the assigned station with appropriate items before meal service; checks for cleanliness before starting preparation of food.
• Assembles prepared food on trays for patients according to menu or special diet lists, including portion control restrictions.
• Delivers trays to patients and collects/returns soiled trays to the kitchen area.
• Participates in daily menu conferences and food service operations of the cafeteria or dining room area, including organizing the serving area, collecting dishes, and resetting tables.
• Utilizes food carts as needed to make patient tray deliveries.
• Assists in cooking operations and prepares residents' between-meal nourishment and cold foods (e.g., salads, sandwiches, desserts, etc.) according to oral and/or written instruction; reconstitutes hot foods in microwave ovens.
• Serves foods at proper temperatures utilizing appropriate kitchen equipment in a safe manner.
• Cleans the kitchen and dining area. Washes, sanitizes, and/or sterilizes dishes, work areas/surfaces, utensils, and equipment, including stripping trays, scraping, loading, and storing clean service wares.
• Collects, transports, and/or disposes of garbage and trash in designated containers; runs appropriate items through a dishwasher utilizing appropriate cleaning and sanitizing agent(s).
• Obtains stock from refrigerators and storerooms, loads and unloads stock, and dispatches and stores supplies. Utilizes "First in–First Out" (FIFO) stocking methods and provides stock replenishment recommendations.
• Reviews and follows assigned daily work tasks as posted or directed by the Supervisor.
• Communicates respectfully with others to help ensure positive experiences for residents, visitors, and facility staff.
• Monitors food labels to ensure appropriate freshness dates and product names are listed.
• Utilizes two patient identifiers and scripting when providing patient meals.
• Complete and submit timesheet accurately and on time in compliance with department procedures.
• Attends in-service education programs and departmental meetings, as assigned.
• Performs other related duties, as assigned or directed by Supervisor or Manager.

Minimum Qualifications

• Ability to read and write English and to understand and carry out simple instructions.