Service Agent, Visitor Parking - Full Time - Day

Overview

Our team members are the heart of what makes us better. At Hackensack Meridian Health, we help our patients live better, healthier lives and support one another to succeed. Our culture is built on connection and collaboration, where competitive benefits are just the beginning. Here, we show up for our community.

Responsibilities

• Welcome, direct, and assist patients and visitors by greeting them courteously and utilizing proper verbal and non-verbal communication.
• Drive guest vehicles from Medical Plaza, Emergency Room, or JTCC to designated parking area of garages for valet parking and return vehicles to proper locations for pick-up when needed.
• Operate motor vehicles safely and effectively according to New Jersey motor vehicle laws.
• Assist incoming and outgoing guests with wheelchairs and getting in and out of vehicles as requested.
• Accurately document all vehicle tag information, claim numbers, and key storage locations.
• Maintain vehicles in good condition and return them in the same condition.
• Work as a team to keep staging areas clear and maintain smooth traffic flow.
• Investigate and report accidents within parking valet areas and notify security and supervisor if necessary.
• Transport outpatients between home and participating HUMC departments.
• Complete daily logs and fuel logs and return to department as requested.
• Maintain a clean and safe vehicle at all times, including gas, repairs, and maintenance as needed.
• Process revenue and non-revenue traffic exiting the parking garages.
• Coordinate traffic flow and troubleshoot equipment malfunctions.
• Verify all garage cash deposits and enforce cash/coupon procedures for delivery to security for deposit.
• Collect wheelchairs and coordinate with the Information and Guest Services department for availability to Link lobby.
• Clean workstations and surrounding areas at all times.
• Complete risk reports for any events not consistent with routine operations of the facility.
• Anticipate the needs of the patient population served in relation to their age, culture, language, hearing, visual impairment, etc., and provide customer service accordingly.
• Complete all beginning and end-of-shift procedures to ensure consistency of service and submit to management as directed.
• Adhere to the standards identified in the Medical Center's Organizational Competencies.

Qualifications

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
• 1 year automatic driving experience.
• Standing, walking, visual acuity, manual dexterity, and working in the outdoor elements.
• Works every weekend, holiday, and flexible rotating hours.

Compensation

The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to:

• Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness.
• Experience: Years of relevant work experience.
• Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training.
• Skills: Demonstrated proficiency in relevant skills and competencies.
• Geographic Location: Cost of living and market rates for the specific location.
• Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization.
• Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered.

Benefits

HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits. Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate.

Awards

• US News & World Report 2025 - HUMC - #1 Hospital in NJ & #1 in NY Metro Area
• US News & World Report 2025 - Joseph M. Sanzari Children’s Hospital - #1 Children’s Hospital in NJ and #3 Children’s Specialties in the Nation
• US News & World Report 2025 - JSUMC - #5 Hospital in NJ
• US News & World Report 2025 - John Theurer Cancer Center at HUMC - Ranked Nationally
• US News & World Report 2025 - HUMC - Best Hospitals Honor Roll
• Becker’s Hospital Review 2025 - 7 HMH Institutions Named Among Becker’s Top 100
• Newsweek 2025 - Hackensack Meridian Health - America’s Greatest Workplaces for Mental Well-Being 2025
• Newsweek 2025 - Best Hospitals USA - HUMC - #59