Service Advisor/Writer

Job Summary

Join a Team That Values You

At Quality Truck Care Center, we’ve been proudly serving Wisconsin’s trucking industry since 1986. As a family-owned and operated company, we believe great technicians deserve more than just a job — they deserve a career path with growth, training, and real appreciation.

We represent Western Star, Autocar, and XCMG, and are certified in Detroit, Cummins, CAT, Allison, and Detroit Transmissions & Axles.

Primary Duties and Responsibilities

• Processes warranty claims. Verifies that claim is valid per manufacturer criteria. Completes all the required paperwork. Resubmits rejected claims. Downloads and reviews warranty credits from factory prior to submitting to accounting. Assists with body shop warranty claims as needed.
• SUBMIT WRITTEN OFFS TO MANAGER FOR APPROVAL.
• FOLLOWS UP PAYMENT OF OUTSTANDING CLAIMS.
• OPEN AND CLOSES REGULAR RO’S.
• TRACKS WARRANTY PARTS BY TAGGING WITH RO #, DATE OF REPLACEMENT, AND DATE PART TO BE DISPOSED OF.
• ARRANGES FOR PARTS TO BE SHIPPED TO DISTRIBUTOR OR TO BE SCRAPPED.
• FILLS AND MAINTAINS ALL SERVICE RECORDS.
• STAYS CURRENT ON FACTORY RECALLS AND BULLETINS.
• CORPORATES FLEET PREVENTATIVE MAINTENANCE PROGRAMS WITH MANAGER.
• DISPATCHES FOR ROAD CALLS, WRECKER SERVICE, AND TIRE REPAIR.
• COMMUNICATES STATUS OF REPAIR WORK TO CUSTOMERS.
• POSTS AND RECONCILES TECHNICIANS’ DAILY TIMECARDS.
• PRODUCES PRODUCTIVITY AND EFFICIENCY REPORTS.
• AID MANAGER IN OBTAINING CUSTOMER AUTHORIZATION NUMBERS AND FINAL CLOSING OF REPAIR ORDERS.
• PARTIALLY PERFORMS PRIMARY RECEIVING RESPONSIBILITIES.
• FILLS IN FOR MANAGER AND RUNS DEPARTMENT, AS NECESSARY.
• PERFORMS OTHER DUTIES AS REQUIRED.

Qualifications

• KNOWLEDGE OF VEHICLE WARRANTY PROGRAMS, OEM TECHNICAL BULLETINS, FACTORY RECALLS, VEHICLE CAMPAIGNS, OEM REQUIRED AND FLEET MAINTENANCE PROGRAMS, FLEET OPERATIONS, AND QUALITY CONTROL METHODS.
• COMPUTER LITERATE WITH KNOWLEDGE OF WORD PROCESSING AND SPREADSHEET SOFTWARE.
• HIGH SCHOOL GRADUATE OR GED.
• FIVE YEARS OF REPAIR SHOP EXPERIENCE; WITH TWO YEARS IN A LEAD, SUPERVISORY, OR WARRANTY ADMINISTRATION CAPACITY.
• POSSIBLE TO HAVE VALID WISCONSIN DRIVER LICENSE (CDL IS A PLUS).