Service Advisor / Supervisor

About the role

Work with an experienced team to provide exceptional service to customers. Manage shop personnel to ensure effective communication between customers, shop management, and technicians. Communicate with customers regarding repairs, from scheduling to completion. Perform job openings, reviews, work order notes, service reports, invoicing, and job closures. Assist customers and technicians on repairs, defining work scopes to meet expectations. Manage yard facilitators and wash bay attendants, ensuring daily operations run smoothly.

Responsibilities

• Communicate with customers regarding repairs, from scheduling to completion.
• Perform job openings, reviews, work order notes, service reports, invoicing, and job closures.
• Aid customers and technicians on repairs, defining work scopes to meet expectations.
• Manage yard facilitators and wash bay attendants, ensuring daily operations run smoothly.
• Assist service department with answering phone calls, payroll review and entry, and service office organization & appearance.
• Perform other duties as assigned.

Requirements

• 2-4 year college degree in business or 2 years’ experience in service supervisory setting.
• Military and veterans encouraged to apply.
• Previous engine, power train, hydraulic, service repair and maintenance knowledge is a plus.
• DBS, SIS, Vision Link, Service & Equipment Link networks experience a plus but able to train.
• Knowledge of safety requirements and protocols, following company General Safe Work Practices as well as enforcing those practices.
• Must be able to work in a fast-paced environment.
• Excellent communication skills (verbal and written) and customer service skills are needed.
• Computer literate, PC experience with programs such as Microsoft, Excel, Word, and Outlook is required.
• Must have a valid driver’s license with a clean driving record.

Qualifications

• Must be flexible to work varying schedules and hours as needed.
• Occasional local travel may be required.

Skills

• Strong customer communication & developmental skills.
• Ability to assist manage and motivate a large, diverse workforce.

Benefits

• Industry leading compensation and benefit package including:
• Health, Dental, Vision, Disability, and Life Insurance
• 401(k)
• Paid Holidays
• Paid Parental Leave and Funeral Leave
• Paid Time Off (prorated 80 hours of PTO + 1 Floating Holiday)
• Education Assistance
• Personal Tool Insurance, and Safety Equipment Reimbursement
• Voluntary Benefits: Supplemental Insurance, Accident, Critical and Hospital Indemnity Insurance, Legal Assistance and Identity & Fraud Protection

Pay

Pay rate ranges from $63,000.00 /Year to $87,000.00 /Year USD.

Schedule

700am- 500pm Monday through Friday.

Physical Demands

The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why Work for Altorfer?

At Altorfer, our iron is just the beginning. Our people make our company successful, and we would not be who we are without them. As a third generation, family-owned company created in 1957, we bring our values into how we do business. Everyone from technicians, sales representatives, administrative professionals, or somewhere in between is part of the “A-Team” and is critical to our success. Here at Altorfer, we have over 35 locations and 1300 employees with long tenure for you to learn from. We have a collaborative, family valued culture, with a great reputation in the industry. A company that offers competitive pay, excellent benefits, and a remarkable team of people to work with.