Service Advisor, Retail

About the role

Zolman Tire, Inc., a locally owned and operated business founded in 1978, serves the automotive, light truck, and commercial repair, tire, and wheel needs of customers in multiple locations across Indiana and Michigan. The company offers a comprehensive benefit package including weekly pay, employee discounts, medical, dental, vision, 401K/Match, group life insurance, short-term disability and life insurance, paid holidays, paid time off, an employee assistance program, paid training, company-paid uniforms, TIA training opportunities, company picnics/events, branded attire, career growth opportunities, and more.

Responsibilities

• Greet customers and assess customer needs
• Explain and obtain approval from customers for unexpected repairs
• Answer telephones using Best-One phone standards
• Operate point of sale system to create work orders and invoice customers in a timely and efficient manner
• Operate the company’s flat-rate computer system
• Compute sales prices, total purchases, and process payments
• Maintain knowledge of current promotions, policies regarding payment, exchanges, and returns, and security practices
• Open and close cash registers, including counting money, balancing drawers, and making deposits
• Generate computer invoices
• Inventory materials and supplies
• Arrange and display merchandise to promote sales
• Inspect, clean, and monitor work areas, examine tools and equipment, and provide safety training to prevent, detect, and correct unsafe conditions or safety violations
• Absorb and assist in maintaining grounds/store/customer area cleanliness
• Perform other duties as assigned

Requirements

• Accountability – Ability to accept responsibility and account for his/her actions
• Analytical Skills – Ability to use thinking and reasoning to solve a problem
• Communication, Oral – Ability to communicate effectively with others using the spoken word
• Communication, Written – Ability to communicate in writing clearly and concisely
• Customer-Oriented – Ability to take care of the customers’ needs while following company procedures
• Friendly – Ability to exhibit a cheerful demeanor to others
• Honesty / Integrity – Ability to be truthful and be seen as credible in the workplace
• Motivation – Ability to inspire oneself and others to reach a goal and/or perform to the best of their ability
• Problem-Solving – Ability to find a solution for or to deal proactively with work-related problems
• Resource Management (People & Equipment) – Ability to obtain and appropriate the proper usage of equipment, facilities, materials, and personnel
• Safety Awareness – Ability to identify and correct conditions that affect employee safety
• Team Builder – Ability to convince a group of people to work toward a goal
• Working under Pressure – Ability to complete assigned tasks under stressful situations
• Exhibit Our Vision, Mission And Core Values – Live with integrity, character & passion, Commit to the pursuit of perfection, Possess a servant’s attitude, Accept the urgency of accountability and the necessity of change

Physical Demands / Work Environment

• Lifting passenger & light truck tires or parts (40+ lbs)
• Standing and sitting for extended periods of time
• Read ticket and perform work listed; write confirmations and recommendations
• Environment: Occasional exposure environment that is not climate controlled. Temperatures range from extremely hot to extremely cold, depending on the season.
• Skills & Abilities
• Education: High school graduate or general education degree (GED)
• Experience: 2-4 years of sales experience in automotive repair industry preferred
• Management Experience Required
• Certifications / Licenses: Valid driver’s license; driving record must meet company’s insurance requirements
• Computer: Ongoing training is required per company’s standards
• Ability to learn and operate point of sale system to create work orders and invoice customers in a timely and efficient manner