Service Advisor - Planet Lincoln

Job Duties

• Greet customers when they arrive and receive the vehicle information.
• After the appointment, schedule a return service appointment for the customer.
• Clearly explain any repair order information to the customer and take in their requests for specific services.
• Confirm the service repairs by test driving the vehicle and referring specific technicians to the customer.
• Estimating both time for repair and cost, considering the customer's schedule.
• Maintain high standards through handling customer complaints.
• Maintain all files required to meet and/or exceed government and factory requirements.

Skills/Qualifications

• Ability to identify problems quickly.
• Good knowledge of automobiles.
• Effective analytical and communication skills.
• Effective people skills.
• Good reading, computer, and mathematics skills.
• Leadership qualities.
• Ability to learn new technology and repair/service procedures and specifications.
• Operate electronic diagnostic equipment.

Job Requirements

• Must hold a high school diploma or equivalent.
• Automotive technology certificate.
• 5-7 years of technical experience preferred.
• Superior customer interaction skills.
• Basic computer skills.
• Positive, friendly attitude, with a customer service mentality.
• Enjoy working in a fast-paced environment.
• Able to lift up to 50 pounds.
• Able to work on your feet for extended periods of time.

Benefits

• Medical and dental insurance.
• 401K retirement savings plan.
• Vacation time, holiday, and sick leave.
• Company-paid continuing education and training.

Pay

Not specified.

Schedule

Not specified.

Qualifications

Not specified.

Skills

Not specified.

Benefits

• Medical and dental insurance.
• 401K retirement savings plan.
• Vacation time, holiday, and sick leave.
• Company-paid continuing education and training.

Pay

Not specified.

Schedule

Not specified.

Qualifications

Not specified.

Skills

Not specified.

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