Service Advisor - Night shift (9:30am-6:30pm)

Duties & Responsibilities

• Maintains electronic dispatch system by following guidelines set forth from dealership.
• Maintains maximum productivity in accordance with dealership policy and the technician skill level required also mandated by electronic system.
• Prioritizes and controls comebacks to ensure proper and prompt attention if not done by advisor or service manager.
• Ensures proper repair order documentation, i.e., complaint, cause, and correction noted on every repair order.
• Reviews job status frequently, logging status and reporting any change in time or cost estimates to the appropriate service advisor and/or customer.
• Maintains timely and professional contact with service customers.
• Prepares estimates when required.
• Reviews hard copies of repair orders turned in by technicians to ensure that assigned work has been performed and the repair order has been completed properly.
• Closes repair orders.
• Covers parts requirements with the parts department - contact special order parts customers immediately upon receipt of parts orders to schedule appointment.
• Advises parts manager and service manager of repetitive shortage so that corrective action can be taken.
• Sells and schedules needed service work in the service department.

Activity And Knowledge Requirements

• Employee safety is a prime concern of RWC. This position is not a safety sensitive position (unless moving customer vehicle is required at your location) and may fall under the requirements of the RWC Drug and Alcohol policy.
• Bilingual skills preferred.
• High degree of product and technical knowledge.
• Must be a team player with a strong sense of commitment to the customer.
• Must be self-motivated and have strong verbal and written communication skills.
• Must be able to successfully pass a background check and a pre-hire drug and alcohol test.