Service Advisor - Lexus of Portland

About the role

Holman is a family-owned, global automotive services organization anchored by deeply rooted core values and principles. Lexus of Portland has an outstanding opportunity for a Service Advisor to join their team. As a liaison between the Service Department technicians and the parts department, you will maintain customer satisfaction while delivering the Holman Experience through positive, rewarding relationships.

Responsibilities

• Meet and greet customers with courtesy and efficiency
• Provide outstanding guest experience
• Determine the course of action to take and obtain customer authorization
• Write up service needs and give customers an accurate estimate for dollar amount and completion time of work
• Communicate effectively with customers to achieve satisfactory repairs and sale of necessary repair or maintenance to vehicles
• Have knowledge of warranty and service/insurance policies
• Keep customers informed and advise customers of the prognosis of their vehicle
• Call customers to make appointments and answer telephones in a timely manner
• Attend and complete required training and department meetings

Requirements

• High School Diploma and one year of related sales experience and/or training; or equivalent combination of education and experience
• Current valid driver’s license
• Good reading, writing, and math skills
• Excellent interpersonal skills and outstanding customer service
• Ability to work retail hours
• Computer proficiency

Benefits

At Holman, your total compensation goes beyond your paycheck. Full-time employees receive:

• Health, vision, and dental insurance
• Life and disability insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with company match
• Paid Time Off (PTO)
• Paid holidays, bereavement, and jury duty
• Paid pregnancy/parental leave
• Paid military leave
• Tuition reimbursement

In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.

Pay

This is a commission-eligible role with competitive wages commensurate with job-related skills, experience, relevant education or training, and geographic location. Employees can expect to earn an average of $3,000–$10,000 per month, with earning potential based on personal performance.