Service Advisor - Leith Honda

About the role

Holman is a family-owned, global automotive services organization anchored by deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating customers and each other as we would like to be treated, creating positive, rewarding relationships. The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Leith Honda has an outstanding opportunity for a Service Advisor to join their team.

Responsibilities

• Meet & greet customers with courtesy and efficiency
• Provide an outstanding guest experience
• Determine the course of action to take and obtain customer authorization
• Write up service needs and give customer accurate estimate for dollar amount and completion time of work
• Communicate effectively with customer to achieve satisfactory repairs and sale of necessary repair or maintenance
• Knowledge of warranty and service/insurance policies
• Keep customer informed and advise customer of the prognosis of their vehicle
• Call customers to set appointments and answer telephones in a timely manner
• Attend/complete required training and department meetings

Requirements

• High School Diploma and one year of related sales experience and/or training; or equivalent combination of education and experience
• Current valid driver’s license
• Good reading, writing and math skills
• Excellent interpersonal skills and ability to provide outstanding customer service
• Ability to work retail hours
• Computer proficient

Pay

This is a commission‑eligible role; employees can expect to earn an average monthly pay of $3,000‑$10,000, with earning potential based on personal performance.

Benefits

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty
• Paid pregnancy and parental leave
• Supplemental paid military leave (eligible employees)