Service Advisor-Kingsport, TN

What's in it for You

Velocity Vehicle Group is a dynamic and rapidly expanding organization, and we're on the lookout for individuals who relish daily challenges and are passionate about delivering top-notch customer service, both within the company and to our valued clients. When you join VVG, you'll experience an extraordinary work environment, complete with competitive compensation and a comprehensive benefits package, including 401K with matching, as well as Medical, Dental, and Vision coverage. Become a part of our team and immerse yourself in a company that fosters a Great Place to Work™ culture!

Job Duties

• Customer Service Duties:
• Greets customers upon arriving in maintenance area
• Ascertain vehicle problems and services by listening to customer’s description of symptoms
• Clarifies description of problems
• Conducts inspections
• Proactively checks for recalls
• Submits documentation for warranty repair orders
• Retrieves mileage and VIN numbers from vehicle
• Examines service schedules
• Maintains customer rapport by providing explanation of estimates and daily updates
• Calls customer when job is complete and truck is ready for pick up
• Establishes good customer relations by providing estimates and timelines
• Repair Order Duties:
• Verifies warranty and service contract coverage by examining records and papers
• Explains provisions and exclusions
• Prepares repair orders (RO) by describing symptoms, problems and causes discovered as well as repairs and service required
• Obtains approval signatures
• Enters RO into service database system and sends to Estimator and Dispatcher
• Makes sure repair work is monitored to ensure vehicle will be ready when promised
• Prints warranty
• Prints repair orders
• Issues sublet purchase order numbers
• Reviews jobs when completed
• Collects payment from jobs
• Closes jobs

Required Skills and Qualifications

• Proven technical expertise
• Knowledge of trucks and parts
• Excellent customer service skills
• Excellent communication skills
• Excellent problem-solving skills
• Strong organizational skills
• Excellent time management skills
• Able to work in fast pace environment
• Work well with internal and external customers

Physical Requirements

Must be able to pass post-offer drug screening, physical examination and background check

Compensation

$21-$24/hour based on experience + bonus plan

Benefits

• Fantastic Culture
• 401k + match
• Health, Dental & Vision Insurance + HSA & FSA
• Employer paid Life Insurance
• Paid Vacation Days
• Sick Leave
• Company perks such as employee discounts, company events and training programs
• Excellent Training and Career Advancement Opportunities

About the Role

Velocity Vehicle Group represents a premium commercial brand in medium to heavy truck dealerships. We provide a full-service experience, from exceptional sales teams to highly skilled technicians and readily available parts. Our mission is to be the ultimate one-stop shop for truckers, owner operators, fleets, and companies.

Qualifications

We are looking for individuals who have proven technical expertise, knowledge of trucks and parts, excellent customer service skills, excellent communication skills, excellent problem-solving skills, strong organizational skills, and excellent time management skills. Candidates should also be able to work in a fast-paced environment and work well with both internal and external customers.

Skills

Our ideal candidate will have a proven track record of success in a similar role, as well as experience working with trucks and parts, excellent customer service skills, and the ability to communicate effectively with both customers and colleagues. Strong organizational and problem-solving skills are also essential.

Benefits

Velocity Vehicle Group offers a comprehensive benefits package, including a 401(k) with matching, medical, dental, and vision insurance, as well as life insurance and paid vacation days. In addition, we offer a variety of company perks, including employee discounts, company events, and training programs. We also provide excellent training and career advancement opportunities.