Service Advisor -Costa Mesa

About the Role

As an Ambassador of client service and communication for the Maison, you will provide advice, technical explanations, and after-sales service resolutions that meet or exceed client expectations, ensuring the highest level of client experience.

Responsibilities

• Deliver a warm and gracious welcome to each client while exhibiting Maison values and exceeding client experience expectations.
• Meet or exceed service timeframes and client expectations for Maison-appropriate follow-up to service.
• Understand client needs and identify appropriate solutions.
• Communicate and respond to client inquiries with strong technical knowledge of service explanations.
• Execute Cartier Service Policies to provide a Maison-appropriate client experience.
• Perform basic product services such as strap changes, bracelet sizing (non-gold), steam cleaning, and cord changes.
• Uphold Cartier Client Experience ideals, applying client experience guidelines and technical expertise to recommend service and product sales (straps, links).
• Partner with Boutique colleagues on sales (accessories, watches, and jewelry).
• Comply with Cartier security and operational procedures (e.g., product handling, inventory control).
• Assist with Boutique daily setup and breakdown for opening/closing.
• Support Boutique projects as needed (inventory, organization, restocking supplies).
• Maintain merchandising and daily case maintenance (visual standards, product maintenance, understock organization).

Requirements

• 2 to 5 years of previous experience in luxury retail, service, or hospitality environment.
• General knowledge of timepiece movements and jewelry preferred.
• Must be available to work retail hours, including weekends.
• Ability to work in a fast-paced retail store environment.
• Computer and internet savvy; MS Office experience required, SAP knowledge preferred.

Qualifications

• College degree preferred.
• Excellent interpersonal and communication skills.
• Strong understanding of customer service needs and priorities (internal and external).
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Ability to project an approachable and professional image in personal appearance, manner, and demeanor.
• Additional language skills (Mandarin, Portuguese, Russian) are a plus.

Pay

Base hourly rate is between $20 - $27, negotiated based on relevant skills and experience.

Benefits

• Comprehensive medical, dental, and vision programs.
• Health savings and flexible spending accounts.
• Employee assistance program for you and household members.
• Income protection solutions including life insurance and disability benefits.
• 401(k) with employer match.
• Wellness reimbursement benefit.
• Paid time off.
• Volunteer time off to support local community initiatives.