Service Advisor | Commission-Based - Tuttle Click Capistrano Ford

Service Advisor Job Responsibilities

• Ensure customers receive prompt, courteous, and effective service
• Drive the sale of technicians’ time to meet the department’s goals
• Prioritize recommended services and present options clearly
• Keep customers informed on repair timelines, costs, and updates
• Maintain consistent communication between customers and technicians
• Deliver a positive, seamless dealership experience from start to finish

Service Advisor Benefits And Compensation

• Employer-subsidized Medical and Dental insurance, with comprehensive coverage options
• Company-Paid Life Insurance, Employee Assistance Plan, and text-based Telehealth
• A variety of voluntary benefit options, including Short and Long-Term Disability, Critical Illness, Accident, Pet, as well as additional life insurance for you and your family
• 401(k) with Company Match
• Generous Paid Time Off that begins accruing from Day 1
• Exclusive employee pricing for you and your family on parts, service, and vehicles

Compensation And Benefits

• The Service Advisor position is paid on a pay scale that may include one or more of the following compensation elements: Hourly compensation, which varies based on experience, role level, and performance
• Commission compensation, which may be earned based on closed service sales
• Production-based incentive compensation, which may be based on individual and/or team performance
• The anticipated hourly pay range for this position is $16.90 to $77.00 per hour. Actual compensation within this range will be determined by job-related factors such as skills, experience, performance, and business needs
• Commission and incentive compensation are not guaranteed and may be zero if applicable benchmarks are not met

Qualifications

• Prior service advisor or automotive customer service experience preferred
• Strong communication, organization, and follow-up skills
• Sales-oriented mindset with a focus on ethical recommendations
• Ability to multitask in a fast-paced, high-volume environment
• Comfortable using dealership DMS and related software
• Professional, customer-focused approach

Corporate Hiring Requirements

• Must be at least 18 years of age
• Possess a valid driver’s license
• Maintain an acceptable driving record
• Be able to pass a background check and drug screening