Service Advisor - Baxter Volkswagen of La Vista

About the role

At Baxter Volkswagen of La Vista, our mission is to create a powerhouse of high-impact teams and leaders, deliver an exceptional and unforgettable experience for every guest every time, elevate and grow our manufacturer brands in our markets, and operate with discipline and focus to achieve operational and financial success. We are challenging the norm when it comes to both the car buying process and the employee experience, and as a Service Advisor, you will play a direct role in that mission.

We encourage and support career development, job opportunities across multiple professions, an inclusive culture where everyone is a leader (from entry level up to general management), and an almost obsessive focus on the employee and guest experience.

Responsibilities

• Greet and assist guests, answer phone calls, and assist with setting appointments.
• Help identify a mechanical problem by asking investigative questions or by performing a visual inspection and/or road test.
• Confer with customers about inspection results, recommend corrective procedures, and prepare work order for needed repairs.
• Prepare a repair order showing time, cost and labor estimates for service.
• Write a brief description of the customer's concern on the repair order to help the technician locate the problem.
• Explain the work performed and the repair order charges to the customer.
• Resolve customer concerns in an effective manner.
• Other duties as assigned by Management.

Requirements

• Must be at least 18 years of age and have a valid driver’s license to operate a motor vehicle.

Values

• Stay curious: Seek different perspectives, learn constantly, and adapt quickly.
• Make it matter: Maximize impact and focus on what matters most.
• Win together: Operate with a team-first perspective.
• Be caring: Genuinely care for and support others.
• Act with courage: Choose courage over comfort in decisions and actions, even when it is hard to do.

Benefits

• Comprehensive Benefits Offering: Market-leading medical plans including PPO, HSA, and FSA options; multiple Dental (includes orthodontics) and Vision plans.
• Time Off: Varying Vacation and Sick Leave available Day 1; 4-week Paid Parental Leave available Day 1; Paid Holidays: New Year’s Day, Memorial Day, Juneteenth, 4th of July, Labor Day, Thanksgiving, Christmas Eve, & Christmas Day.
• Retirement: 401(k) Match with 100% vesting after 1 year and immediate eligibility at age 18.
• Insurance: Short- and Long-Term Disability options; Accident and Critical Illness Plans; Basic Life, Pet, Legal, & Identity Insurance.
• Training and Development: Opportunities for all employees; Educational Reimbursement for general and specialized technical automotive degrees.
• Employee Assistance Programs
• Extensive Employee Discounts: Vehicle purchases, parts, service, hotels, travel, and more.

Schedule

Full-time, Monday-Friday; Rotating Saturdays.

Employment with Baxter is contingent upon applicants’ successful completion of the background check process and drug screening test.