Service Advisor

About the Role

Woody Anderson Ford, a locally owned dealership founded in 1961 on principles of integrity, accountability, and teamwork, is seeking a Service Advisor to join our family-friendly culture.

What We Offer

• Health Insurance with Optional Vision and Dental Insurance
• Employer Provided Life Insurance
• Paid Vacation and Paid Sick Leave
• Paid Company Holidays and Closed on Sundays
• 401(k) Savings Plan with Employer Match
• Employee Discounts
• Paid Training and Ongoing Professional Development
• Work-Life Balance with a Family-Friendly and Inclusive Team Culture
• Career Growth and Internal Promotions

Responsibilities

• Greet customers promptly and professionally, establishing trust and rapport
• Conduct thorough vehicle walk-arounds and needs assessments
• Clearly explain recommended maintenance and repairs, including costs and timelines
• Provide timely updates throughout the repair process
• Resolve customer concerns with empathy, ownership, and professionalism
• Promote a positive, consistent experience aligned with dealership standards
• Serve as a communication bridge between customers, technicians, advisors, and management
• Write clear, accurate repair orders that reflect technician findings and customer concerns
• Communicate technician recommendations effectively and ethically to customers
• Collaborate with other advisors to manage workflow and maintain efficiency
• Escalate issues appropriately and participate in problem-solving with leadership
• Follow dealership processes for repair orders, estimates, approvals, and delivery
• Accurately document customer information, vehicle concerns, and services performed
• Manage multiple repair orders simultaneously in a fast-paced environment
• Ensure work is completed according to dealership and manufacturer standards
• Maintain compliance with all policies, procedures, and OEM requirements
• Maintain working knowledge of maintenance schedules, service products, and warranties
• Present maintenance menus, service packages, and value-added products confidently
• Stay current on manufacturer programs, recalls, and technical updates
• Participate in required training and continuous learning opportunities
• Actively support and model dealership core values and culture
• Demonstrate a collaborative mindset and positive attitude
• Maintain professional appearance and conduct
• Contribute to a respectful, customer-focused work environment

Qualifications

• Minimum 3 years' experience as a Service Advisor in a dealership setting
• Experience in a high-volume or fast-paced customer service environment strongly preferred
• Working knowledge of automotive maintenance and repair processes
• Proficiency with dealership management systems (DMS) and service software
• Valid driver's license with acceptable driving record

Key Success Traits & Competencies

• Customer-focused mindset with strong relationship-building skills
• Clear, confident verbal and written communication
• Ability to work efficiently under pressure in a high-volume environment
• Strong organizational and time-management skills
• Attention to detail and commitment to accuracy
• Ability to collaborate with diverse personalities and roles
• Adaptability and willingness to learn new systems, processes, and products