Service Advisor

About the role

The ideal candidate is customer-focused with the ability to assess vehicle needs accurately, and the expertise to coordinate technician workflow while ensuring a seamless and positive service experience.

Responsibilities

• Uphold and understand manufacturer warranty guidelines, policies, and procedures
• Oversee the service lane to ensure prompt, courteous, and efficient service for all customers
• Greet customers promptly and courteously upon arrival
• Gather comprehensive customer and vehicle information, and accurately document vehicle symptoms as described by the customer
• Assess and recommend maintenance based on vehicle age, mileage, and service history
• Provide detailed and accurate estimates for parts and labor costs
• Ensure final invoices align with completed work and explain all warranty, services, and charges to customers
• Establish clear follow-up timelines with customers
• Provide concierge support for all customer inquiries, in person and via phone, to ensure thorough and professional handling of all concerns
• Efficiently allocate work among technicians to optimize daily productivity
• Ensure technician time is consistently utilized
• Send digital multi-point inspections for customers to review, in addition to printing physical copies
• Collect payments from responsible parties for all repairs
• Facilitate a positive customer experience by completing additional tasks as needed

Qualifications

• Strong organizational and time management skills
• Friendly, customer-oriented demeanor with exceptional communication skills
• Proven leadership abilities with experience in managing and coordinating team activities
• Professional appearance, maintaining a well-groomed and polished image
• Must have a clean driving record and hold a valid driver’s license
• Willing and able to submit to a Background Check and Drug Screen

Benefits

Average annual compensation of $60,000 - $85,000
Health insurance- Company contributes a portion to cost
Dental, Vision, Assurity, and LifeLock insurance options available
Paid Life Insurance
401(k) with company matching
Paid Time Off
Positive work environment