Service Advisor

Benefits

• Competitive Wages - monthly pay range ($3,399.07-$14,000/month)
• Professional, fun, and friendly work environment with supportive management
• Paid holidays
• Excellent benefits package including medical, dental, & vision
• Opportunities for career growth and advancement
• Paid life insurance
• Flexible spending accounts
• 401K and employer match
• Employee discounts on vehicle purchases, parts, and service

Responsibilities

• Establish and maintain strong positive working relationships and loyalty with customers to encourage repeat and referral business allowing for long-term clientele
• Oversee service orders and flow of Drive Lane
• Ensure that customers receive prompt, courteous, and effective service
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Oversee administration of warranty claims as well as training and supervising of service deartment
• Distribute work between technicians efficiently
• Answer technical questions about vehicle problems, warranties, services, and repairs
• Effectively communicate to the customer the timeline of repair and maintenance
• Follow-up with progress calls and/or emails to customers regarding any changes in the estimate or pick-up time
• Resolve customer complaints and questions

Qualifications

• Minimum of 3 years’ experience
• Highline dealership preferred
• Excellent follow-through skills
• Broad knowledge of new vehicle technologies and mechanical operations
• Fantastic communication skills
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Ability to be analytical, problem solve and multi-task
• Team oriented and self-motivated
• Experience with CDK preferred
• Valid driver's license and clean driving record
• Professional, well-groomed personal appearance