Service Advisor

We need to output HTML fragment with sections: About the role? The description includes "At Teton Auto Group, we are committed..." maybe that's about the role? Actually it's company overview. Could be "About the role" or "Job Summary". The instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Use

• for any list of duties/requirements/benefits, and

  for prose. Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

  or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones. We need to extract sections: The posting includes: - Description: At Teton Auto Group, we are committed... (company values). Could be "About the role"? Actually it's about company culture. Could be "About the role" or maybe "Job Summary". The posting also has "Job Summary: The Service Advisor is the dealership's first-line customer relations and service sales representative..." That's a summary. - "What We Offer" includes benefits: Medical, Dental & Vision Insurance, 401K Plan, Paid time off and vacation, Growth opportunities, Paid Training, Employee vehicle purchase plans, Long term job security, Health and wellness Discounts on products and services. That's benefits. - "Requirements" heading then "Responsibilities:" Actually they wrote "Requirements Responsibilities:" maybe a mistake. Then they list responsibilities under subheadings: Customer Relations, Service Sales, Administration, Communication, Physical Demands/Requirements. - Then "Skills Required" with bullet list: High school diploma/GED required, Extensive knowledge of automotive industry and parts, Excellent communication and organizational skills, Ability to communicate equally well with technicians, customers and senior management. - Then EEO boilerplate to remove. Thus we need sections: About the role? Could combine company description and job summary? But we should not create thin sections. Perhaps we can have: - About the role (company overview + job summary) as prose. - Responsibilities (list of duties) as ul. - Requirements? Actually they have "Skills Required" which could be Qualifications or Skills. Could be Skills section. - Benefits (What We Offer) as ul. We should not create Pay or Schedule sections because not mentioned. We need to preserve all substantive information. So we need to include all bullet points from responsibilities, etc. We need to format responsibilities as list items. The responsibilities are grouped under headings: Customer Relations, Service Sales, Administration, Communication, Physical Demands/Requirements. Should we keep those as subheadings? The instruction says use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid subheadings inside sections? It says use

  for section headings. Likely only top-level sections. Inside we can use

  or

  • . Could we include the subheadings as or something? Not specified. Safer to not add extra headings; just list all responsibilities as a flat list. But we might lose grouping but still preserve content. The instruction: "Use
    • for any list of duties/requirements/benefits". So we can make a single
      with all duty items. That's okay. Similarly for benefits: list. Skills: list. We need to ensure we don't include boilerplate like EEO statement. Remove that. Also remove duplicated lines. Let's extract responsibilities list: From "Customer Relations" bullet points (each sentence). Let's list them: - Greet customers promptly and efficiently in person and on the phone while utilizing MAGIC - Maintain a high level of cleanliness, grooming, and uniform appearance. - Conduct all business with sincerity, honesty, and genuine concern for customers - Listen to customer’s description of the problems or services needed to determine the type of service or repairs required, and prepare estimates and invoices for repairs and parts - Offer logical diagnostic services or repairs to satisfy the customers’ concerns - Provide accurate estimates for all the services or repairs recommended - Handle minor customer complaints and/or misunderstandings with courtesy, tact, and in a manner that does not further aggravate the problem - Perform walk around on customer’s vehicle with customer present - Write a brief description of the problem on the repair order to help the technician locate the problem - Communicate vehicle promise time to customer when checking them in - Explain thoroughly to customer all completed work and any recommendations technician may have, go over 120-point inspection with explanation - Collect payment from customer - Act as a liaison between customer and manufacturer representatives and technicians - Track repair orders, parts requests, unsold repairs - Perform timely follow up with customer - Personally, turn customers over to the service manager or other designated management representatives with complaints that cannot be satisfied at the ASM level - Answer incoming telephone calls promptly, courteously, and make every effort to satisfy the caller’s inquiry. - Strive to make sure that every customer is very satisfied with the level of service offered by the dealership. - Maintain CSI ratings at or above the levels designated by management. - Ensure timely and accurate completion of repair orders and completed work - Schedule appointments, answer any questions customer may have regarding repairs or maintenance that are needed - Maintain manufacturer certification as required Service Sales bullet points: - Sell the proper repairs and/or services responsive to the customer’s perceived needs - Present a service menu of recommended maintenance services to every service customer - Make a genuine effort to sell the maintenance services due on every service customer’s vehicle according to eh “Active Customer Reception” process (typo "eh" but keep) - Obtain accurate parts and labor prices for all customer pay and internal operations using the appropriate parts price sources and labor pricing guides - Give every customer an accurate estimate at the same time that the quick write sheet is initially written. Provide them with an estimate copy of the quick write sheet with a business card attached. - Obtain the customer’s written approval on all quick write sheets at the time of write-up or on the repair order when closing the repair order for additional add-on sales - Obtain properly documented telephone approval for all add-on sales when the customers are not at the dealership - Meet or exceed sales objectives set by management (see below) - Group productivity objective – 125% - Repair orders per day – 16-18 total - Hours per repair order – 2.3-2.8 (customer pay) - One item repair orders – 10% max - Percent of maintenance – 70% - Percent of repair – 30% - Effective labor rate – within 10% of posted rate Administration bullet points: - Determine responsibility for payment of requested repairs and/or services. If the customer is requesting warranty or service contract coverage; verify component eligibility, provide proper documentation, and obtain authorization - Write repair orders that are legible, complete, accurate, and properly documented. Provide clear explanations for the condition, cause, and remedy regardless of the repair type. Obtain the customer’s signature (authorization) on every repair order - Separate and distribute repair order copies according to department policy - Properly document all repair order changes. Obtain management authorization for any voided repair orders - Carefully inspect every finished repair order for proper completion of the requested repairs and/or services, technician explanation, pricing accuracy, and legibility - Verify the flat rate hours for each operation and make sure that the technician’s time flag corresponds with the work performed - Maintain a service appointment log and a service production schedule (route sheet) on a thorough, accurate and continuous basis - Maintain a record of all carryover vehicles. Note the reason for the carryover and the estimated time of completion on the daily service production schedule - Maintain a special-order parts tracking file and monitor the daily status. Contact customers as soon as their special-order parts arrive and schedule an appointment to have them installed - Perform other specific administrative functions as directed by service management - Maintain assigned work station in an organized and clean manner. Assist management in keeping the service reception area clean, neat, and orderly at all times - Assist the group leader in co-managing the group. Conduct group meeting as necessary to make sure all group members comply with the established policies and procedures - Give management continual feedback concerning the performance of each group member. Provide the service manager with constructive feedback for annual employee performance appraisals. Communication bullet points: - Provide additional vehicle problem/complaint information to the technical staff as needed - Maintain communication with the group leader and technicians regarding job status changes - Remain continuously posted on the group’s work load to determine the kind of work the group can accommodate - Inform the sales manager of potential new or used vehicle sale customers - Confirm service appointments by telephone the day before the customer’s scheduled arrival. Prepull the customer’s service history file when necessary (e.g. comeback, questionable maintenance history, etc.) - Contact all service customers when their vehicle’s work is finished and review the completed repair order and total charges - Advise all warranty customers that they may be receiving a service survey from the Dealership/Manufacturer. Review a copy of the survey with the customer and advise them of the survey’s intent. Ask the customer to check the “highest level” boxes and deal with any concerns they may have - Inform management of any situation or event that could interfere with established objectives, standards, or company policies. - Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its employees, or customers. Physical Demands/Requirements bullet points (these are not duties but requirements; but they are under responsibilities heading. However they are physical demands. Could be part of Requirements or Qualifications. But we can keep them under Responsibilities as they are listed there. However they are not duties but requirements. Might be better to put them under Requirements or Qualifications. But we have a Skills section for skills. Could create a Requirements section for physical demands? The instruction: Use

      for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we could have Requirements for physical demands and maybe also for education? But we also have Skills Required list. Could treat Skills Required as Skills section. Requirements could be physical demands and maybe also high school diploma? Actually high school diploma is under Skills Required. Might be better to put education under Requirements. But we need to follow instruction: only create sections when posting has real specific content. It does have physical demands content. So we can create a Requirements section for physical demands. And a Skills section for the skill list. Thus sections: - About the role: combine company description paragraph and Job Summary paragraph. - Responsibilities: list of duties (Customer Relations, Service Sales, Administration, Communication). Exclude physical demands. - Requirements: physical demands bullet points. - Skills: list of skills (high school diploma/GED required, Extensive knowledge..., Excellent communication..., Ability to communicate...). - Benefits: list from What We Offer. We should not include Pay or Schedule. Now we need to format as HTML fragment: use

      for each section heading, then

      for prose,

      • for lists. We need to ensure we don't duplicate content. Let's craft About the role prose: combine first paragraph: "At Teton Auto Group, we are committed to an environment where the customer is always treated with respect and dignity. Growth is encouraged through diligence, teamwork & creativity