Service Advisor

About the role

Vortex Doors, America’s highest quality and most customer-centric commercial and industrial door repair company, is seeking a motivated Commercial Door Service Advisor. We are considering applicants with at least 4+ years of door industry experience.

As a Commercial Door Estimator, your primary responsibility is to provide products and services to customers, promote long-term customer retention, and follow through with the internal customer service team to ensure customer satisfaction.

Responsibilities

• Work with customers to provide accurate and suitable products and services to meet their needs.
• Follow up on leads provided and look for new opportunities, generating business and new leads.
• Work with the Team Leader and Service Manager to achieve sales goals.
• Follow up on all pending service quotes in a set time frame.
• Provide some technical training to service technicians.
• Manage and order shop and truck materials as needed.
• Assist in customer job scheduling and project management.
• Provide the best Vortex experience possible and build valuable relationships with all customers, including key accounts.
• Always promote Vortex positively.
• Use lead generation tools to identify commercial and industrial construction projects that may require overhead doors; initiate contact with the general contractor and/or architect to gather project information and provide information on our products and services.
• Analyze blueprints, specifications, and other documentation to prepare comprehensive cost estimates for new construction projects.
• Complete cost estimates within bid date/time.
• Present and explain the benefits of our services to potential clients.
• Negotiate terms and close sales to meet or exceed sales targets.
• Collaborate with the service and operations teams to ensure smooth delivery of services and customer satisfaction.
• Maintain detailed records of sales activities, client interactions, and pipeline progress in the CRM system.

Requirements

• High School Diploma or General Education Degree (GED).
• Basic computer knowledge and ability to learn.
• A good driving record with a valid driver’s license.
• Experience in field service and commercial door experience.
• Experience in sales and customer service.

Skills

• Clear communication: Ability to communicate clearly and effectively, both verbally and in written form.
• Effective listening: Listening is key to effective communication; ability to listen carefully to what a customer is saying to avoid misunderstanding.
• Interpersonal skills: Balance customer’s and company’s needs to ensure customer satisfaction while building a reputation as someone who is consistent, direct, and helpful.

Work Conditions

• Full-time shifts available between Vortex business hours of 7:00 AM - 5:30 PM, Monday through Friday; must be able to work some overtime and on-call hours.
• Continuous on-going training provided as you grow with Vortex.
• Fast-paced and results-oriented job environment.
• Must be able to drive a company vehicle and possess a valid driver’s license.
• Must pass drug test, background check, and motor vehicle check.