Service Advisor

Vortex Doors, America’s highest quality and most customer-centric commercial and industrial door repair company, is seeking a motivated Commercial Door Service Advisor. We are considering applicants with at least 4+ years of door industry experience.

About the role

As a Commercial Door Estimator, your primary responsibility is to provide products and services to Customers, promote long-term Customer retention, and follow through with the Internal Customer Service Team to ensure the Customer is satisfied with the work performed.

Responsibilities

• Work with Customers to provide accurate and suitable products and services to meet their needs
• Follow up on leads provided and look for new opportunities, looking for ways to generate business and new leads
• Work with the Team Leader and Service Manager to achieve sales goals
• Follow up on all pending Service Quotes in a set time frame
• Provide some technical training to Service Technicians
• Manage and order shop and truck materials as needed
• Assist in Customer job scheduling and project management
• Provide the best Vortex experience possible
• Build valuable relationships with all Customers, including key accounts
• Always promote Vortex positively
• Using lead generation tools, identify commercial and industrial construction projects that may require overhead doors, initiating contact with the general contractor and/or architect to gather project information and provide information on our products and services
• Analyze blueprints, specifications, and other documentation to prepare comprehensive cost estimates for new construction projects
• Complete cost estimates within bid date/time
• Present and explain the benefits of our services to potential clients
• Negotiate terms and close sales to meet or exceed sales targets
• Collaborate with the service and operations teams to ensure smooth delivery of services and customer satisfaction
• Maintain detailed records of sales activities, client interactions, and pipeline progress in the CRM system

Requirements

• High School Diploma or General Education Degree (GED)
• Basic computer knowledge and ability to learn
• A good driving record with valid driver’s license
• Experience in field service and commercial door experience
• Experience in sales and customer service

Skills

• Clear communication: Ability to communicate clearly and effectively, both verbally and in written form
• Effective listening: Listening is the key to effective communication. Without the ability to listen carefully to what a Customer is saying, the message could be easily misunderstood and misinterpreted
• Interpersonal skills: Balance Customer’s and Company’s needs to make sure that the Customer is satisfied, and build a reputation as a person who is consistent and direct while still seeking to be helpful

Work Conditions

• Full-time shifts are available between Vortex business hours of 7:00 AM - 5:30 PM, Monday through Friday and must be able to work some overtime and on-call hours
• Continuous on-going training provided as you continue to grow with Vortex
• The job environment is fast paced and results oriented
• Be able to drive a company vehicle and possess a valid driver license
• Must pass Drug test, Background check and Motor Vehicle check