Service Advisor

About the role

Volvo Cars Walnut Creek is the leading Volvo dealership in northern California, offering a family-owned and operated experience.

Responsibilities

• Ensure customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by handling additional tasks to leave a positive impression.
• Provide concierge support for all owner inquiries, whether by phone or in person, to prevent mishandling.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Happiness scores at or above company standards.
• Reinforce company policies and adhere to company standards.
• Encourage compliance with applicable laws and regulations.
• Maintain good working relationships with factories and foster positive employee relations.
• Collaborate with upper management on service department hiring and discipline decisions.

Qualifications

• Minimum 2 years of experience.
• Organized and friendly personality.
• Strong time management skills.
• Fantastic communication skills with customers.
• Professional, well-groomed personal appearance.
• Consistent record of service and sales success.
• Strong record of positive customer satisfaction results.
• Team-oriented and self-motivated.
• Able to work with little supervision.
• Knowledge of CDK is a plus.

Benefits

• 401(k) Retirement Plan.
• Low-cost medical benefits.
• Dental and vision coverage.

Schedule

5-day work week, Monday through Friday.