Service Advisor

Responsibilities

• Welcome customers and assist with questions and service needs.
• Conduct vehicle walk-arounds, document concerns, and gather information to help technicians diagnose and repair vehicles.
• Assess customer vehicle needs by discussing concerns, reviewing maintenance history, and recommending appropriate services.
• Prioritize service recommendations and discuss future maintenance needs with customers.
• Schedule service appointments and collect customer and vehicle information.
• Educate customers on vehicle care, maintenance, and operating features.
• Provide knowledgeable answers regarding vehicle functions and service recommendations.
• Deliver exceptional customer service and ensure a positive service experience.
• Prepare service paperwork, process payments, and explain invoices.
• Maintain a professional appearance and represent the dealership positively.

Qualifications

• High School diploma or equivalent; relevant certifications are a plus.
• Previous experience as a Service Advisor is required.
• Strong communication, organizational, and multitasking skills.
• Ability to work in a fast-paced environment and manage multiple clients and projects.
• Knowledge of automotive repair and service terminology.
• Proficiency in service management software and basic computer skills.
• Must be able to pass a background check.
• Must have a clean driving record.

Benefits

• Paid training and career development.
• Employee Ownership Stock Plan.
• 401(k) with 401(k) Matching.
• Health, Dental, Vision, Life, and Disability Insurance.
• Flexible Spending Account (FSA).
• Employee Assistance Program (EAP).
• Employee Discount.
• Referral Program.
• PTO and Bereavement Leave.
• Friendly and supportive work environment.

Pay

$50,000 – 100,000 annually.

Schedule

Full-Time.