Service Advisor

Vanlife Customs · Arvada, CO · 3 wk ago

On-siteOTHRFull-time

Serve as the primary point of contact for customers throughout the service process
Create a welcoming and professional experience while helping customers navigate service work, upgrades, diagnostics, and custom installation projects
Build trust through clear, transparent, and proactive communication
Deliver a high-end, white-glove customer experience that reflects the Vanlife Customs brand
Greet customers and assist with vehicle check-in and service write-ups
Listen to customer concerns and accurately document symptoms, upgrade requests, and repair needs
Build and present repair estimates and service recommendations
Communicate with technicians regarding diagnostics, installations, repair status, and timelines
Maintain regular communication with customers throughout the build or service process
Cook up and present repair estimates and service recommendations
Coordinate scheduling and workflow to maximize shop efficiency
Process invoices and collect payments upon vehicle delivery
Maintain accurate service records and customer information
Deliver exceptional customer service and build long-term client relationships

Strong communication and interpersonal skills
Ability to multitask and stay organized in a fast-paced environment
Positive attitude and team-oriented mindset
Passion for adventure vans, overlanding, automotive service, or the outdoor lifestyle industry is a plus

Experience in automotive, RV, overland, fabrication, or van conversion industries
Familiarity with estimating and invoicing software
Knowledge of electrical systems, heating and cooling systems, suspension upgrades, and vehicle accessories
Understanding of service scheduling, maintenance processes, and diagnostics

Full-time position: Tuesday–Friday with schedule shifts to create 4-day holiday weekends

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