Service Advisor
Are you looking for a fulfilling career with a successful company that is growing and profitable? At Vanguard Truck Centers we invest in our people and recognize that our employees are our greatest assets. We are seeking talent that is driven with a great attitude, has a desire for success, is team-oriented, and are ultimate leaders.
About the Company
Our strength is in our people and teamwork. Vanguard Truck Centers owns and operates full-service commercial truck centers in the United States. Our unique footprint allows us to provide a diverse range of products and services across many industries and across the country. Vanguard Truck Centers is a successful company that is growing and profitable.
Mission: To lead the industry in consistently meeting or exceeding our customer's expectations in the pursuit of profitable growth.
Values:
- To protect our integrity first
- To promote ingenuity and challenge everything
- To develop people
- To pursue excellence
Responsibilities
- Exercise Vanguard established Processes and Procedures.
- Initiate customer repair using the Certified Uptime Center process (JPRO).
- Monitor customer repair process from initiation to close.
- Manage customer communication including relaying initial diagnosis, estimates, repair approvals, and timely status updates.
- Manage internal / departmental communications to ensure timely and smooth repair events.
- Drive service sales by capitalizing on upsell opportunities.
- Review Repair Order prior to close and notify the customer to ensure accuracy and time and price alignment.
- Communicate awareness of the Customer Experience Management survey (CEM).
- Daily review of open repair orders with Service Manager as part of the daily RO close process.
- Participate in developmental and assigned training paths.
- Maintain Vanguard customer service standards.
- Engage in a TEAM environment.
- Keep work area clean and organized.
- Communicate workplace or process issues and provide resolution input.
- Participate in Service Department meetings.
- Assist with the flow of work in the service department.
Qualifications
- 2 years of Service Advisor experience required
- Heavy-duty truck experience preferred
- Automotive Service Excellence (ASE) Certifications
- Manufacturer Training
- Valid Driver's License
- Ability to meet insurability requirements
- Safety shoes are required on day one of employment. Employees must wear approved safety footwear at all times while working in designated shop and service areas.
Background screening is a mandatory prerequisite for employment consideration.
Benefits
- Competitive salary
- 401k with employer match (after 3 months of employment)
- Medical, dental, and vision insurance
- Employer-paid STD and Basic life
- Optional life and LTD
- Flexible Spending Account
- PTO (Paid Time Off) program
- Career Advancement Opportunities