Service Advisor

About the role

Our Goal at Valley Subaru of Longmont is to create an exceptional environment for our customers and employees for the continual well-being and growth of everyone involved. We are all working together to build a stronger and better dealership and community in which to work and live. By working together in a spirit of cooperation and teamwork, our dealership will be unsurpassed for its quality, integrity, and service.

Responsibilities

• Make sure the work specified on the repair order is completed with efficiency, accuracy and in accordance with dealership policies
• Explain to Technician what Customer has described so that the Technician can Diagnose, maintain, and repair vehicle automotive systems efficiently.
• Communicate with Customers about what the Technicians may have found and if any additional service is needed.
• Explain online multi-point inspection report
• Make sure repairs under warranty are completed to manufacturer specifications
• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend needed maintenance based on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and updating customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Requirements

• Are a fast learner
• Have excellent written and verbal communication skills
• Have excellent customer service skills
• Are a team player
• Are computer literate
• Have a valid driver’s license
• Proven record of achieving exceptional Customer Satisfaction
• Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a plus
• Above average energy level
• A desire for a long term career with a growing organization
• Personal and professional integrity
• ADP computer experience a plus

Benefits

• Medical & Dental Insurance
• Paid Vacation
• Great Work Environment
• Wonderful Culture

Pay

Pay based on experience

Schedule

Closed Sundays