Service Advisor

About the Role

US Auto Trust is one of Southern California's fastest-growing luxury automotive groups, proudly representing world-renowned brands such as Lamborghini, Ferrari, Aston Martin, and Cadillac. Lamborghini Dallas is seeking an experienced Automotive Service Advisor to join our rapidly expanding team. This is a unique opportunity to work with one of the most prestigious luxury brands in the industry while advancing your career in a high-performance environment. We offer competitive compensation, a comprehensive benefits package, and strong opportunities for professional growth. If you take pride in your work and are passionate about delivering an exceptional customer experience, we invite you to join a team that shares your commitment to excellence and continued success.

Responsibilities

• Maintain Customer Satisfaction Index (CSI) rating as set by service manager.
• Greet customers in a timely, friendly manner and obtain vehicle information.
• Advise customers about necessary service for routine maintenance.
• Help identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
• Schedule and estimate vehicle service and repairs.
• Confer with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs.
• Prepare and help customers understand repair orders by showing time, cost, and labor estimates for service.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
• Implement a quality control process to eliminate comebacks.
• Maintain high customer satisfaction standards, always demonstrating professionalism and courtesy with customers.

What We Offer

• Comprehensive benefits program, including healthcare options (medical, dental, and vision) and a 401(k) with company match
• Paid vacation and sick time
• Ongoing training, resources, and opportunities for career growth and advancement, tailored to individual performance, experience, and interests
• Values-driven culture built on integrity, professionalism, excellence, and teamwork

Requirements

• Previous automotive experience (3 years minimum) Preferred
• Genuine interest in providing an exceptional customer experience
• Reliability, enthusiasm, friendliness and a positive "team-player" attitude
• A leader in service with verifiable CSI scores
• Excellent communication and interpersonal skills
• Strong work-ethic
• Ability to work in a fast-paced environment
• Valid driver's license and good driving record