Service Advisor

About the role

Chariot Automotive Group is seeking a motivated and customer-focused Service Advisor to join their team at Academy CDJR in Tipton, Indiana. This position is ideal for those with experience with Stellantis brands (Chrysler, Dodge, Jeep, Ram) and a passion for working in a dynamic dealership environment.

Responsibilities

• Greet customers promptly and provide a professional, positive service experience
• Listen to customer concerns and accurately document repair orders
• Recommend maintenance and repairs based on vehicle needs
• Communicate clearly with technicians and customers throughout the repair process
• Provide accurate estimates, timelines, and follow-up
• Ensure all work is completed to customer satisfaction
• Help drive customer retention and high Customer Satisfaction Index (CSI) scores

Requirements

• Automotive service advisor experience preferred (CDJR experience a strong plus)
• Strong communication and customer service skills
• Ability to upsell maintenance and services in a professional, ethical manner
• Organized and able to multitask in a fast-paced environment
• Basic computer skills and familiarity with dealership systems (CDK experience a plus)
• Team player with a positive attitude and strong work ethic

Qualifications

• High school diploma or equivalent
• Valid driver’s license

Skills

• Customer service skills
• Communication skills
• Problem-solving skills
• Computer skills (basic)

Benefits

• Competitive compensation (base + commission/bonus opportunities)
• Health, dental, and vision insurance
• Paid time off
• 401(k) with company match
• Ongoing training and career advancement opportunities
• Supportive, team-oriented work environment

Pay

Compensation details are competitive and will be discussed during the interview process.

Schedule

The position offers full-time hours.