Service Advisor

About the role

The Service Advisor generates, monitors, and closes all repair orders while assisting the Service Manager with department records and files.

Pay

Hourly rate: $24 – $29.

Responsibilities

• Personally coordinate all customer contact with the Service Department, including repair estimates, service appointments, authorizations, status inquiries, payment terms, and complaints.
• Generate and maintain all work orders and repair orders.
• Assist customers in identifying needed services.
• Issue clear repair instructions to Service Foremen/Technicians.
• Coordinate with the Service Manager to assure completion of work within promised time.
• Monitor repair progress and update customers on changes in service, costs, or completion time; obtain authorization for changes.
• Calculate labor charges on flat‑rate repair orders and review labor charges on hourly‑rate orders.
• Close repair orders in coordination with the Service Manager and reconcile original orders with final invoices.
• Summarize service technicians’ time cards, balance them with repair orders, and transmit to the Payroll Clerk; resolve discrepancies before transmission.
• Maintain timely, competent, and courteous relations with service customers.
• Analyze quality‑control reports.
• Promote sales of labor, parts, and accessories during customer contact.
• Maintain follow‑up with customers on suggested repairs.
• Stay current on hourly service rates, service specials, and competitor offerings.
• Maintain technical bulletins and other service shop literature.
• Issue non‑inventory purchase orders as authorized by management; receive purchase orders issued by other employees.
• Control the Service Department cash box, accept customer payments, report cash balances to the Credit Manager, and secure the box at close of business.
• Assist the Service Manager in managing department files and records; type forms, letters, correspondence, and answer phones as directed.
• Stagger lunch hour with the Service Manager to cover phones daily.
• Monitor all open repair orders daily and close them as quickly as possible.
• Troubleshoot parts‑department delays and resolve them promptly.
• Monitor inter‑company tickets to ensure equal priority.
• Issue workers’ compensation “First Report of Injury” forms, ensure correct completion, direct injured employees to medical treatment, and forward reports for claim processing.
• Maintain the injury ledger and keep the first‑aid box stocked.

Qualifications

• Ability to read and comprehend English instructions and information.
• High school diploma or equivalent.
• Working knowledge of all heavy‑truck repair methods.
• Ability to identify and meet customer needs and requirements.
• Hard‑working self‑starter and problem solver.
• Strong organizational, communication, and time‑management skills.
• Exceptional phone and customer‑service skills.
• Appearance must meet company image and requirements.

Working conditions

This position is physically demanding and may require lifting up to 50 lb, stooping, kneeling, crouching, crawling, reaching, and handling parts. The employee will be exposed to noise, vibration, dust, exhaust fumes, paint, and other hazardous and non‑hazardous materials, and must climb in and out of customers’ vehicles to record information. The role also involves desk work, telephone use, and paperwork. A dealership uniform must be worn.

Benefits

• Comprehensive health and dental insurance.
• Flexible Spending Accounts (FSAs) with FLEX Card.
• Group life insurance, short‑term and long‑term disability insurance, and voluntary life insurance.
• Corporate holidays, paid vacation, and personal leave.
• 401(k) plan with company match.
• Voluntary supplemental insurance plans.
• Progressive environment emphasizing teamwork, customer service, training, and personal development.
• Stability from a financially strong, expanding company.
• Opportunity to work for an award‑winning dealership with a reputation for quality and service.
• Veterans are encouraged to apply.

About the company

Kenworth Sales Company is a family of companies based in Salt Lake City, Utah, operating over 38 dealerships across the Intermountain West and Mid‑Atlantic regions. The organization is an equal‑opportunity employer, smoke‑free, and drug‑free.