Service Advisor

Duties And Responsibilities

• Personally coordinates all customer contact with the Service Department, including repair estimates, service appointments, customer authorization on service orders, status-of-repair inquiries, payment terms and complaints.
• Generates and maintains all work orders and repair orders.
• Aids customer in identifying needed services.
• Issues clear repair instructions to Service Foremen/Technicians.
• Collaborates with Service Manager to assure completion of work within time promised to customer.
• Maintains progress of repairs and updates customer on any changes in agreed service, costs, or time of completion.
• Calculates all labor charges on flat rate repair orders.
• Reviews all labor charges on hourly rate repair orders.
• Closes all repair orders in coordination with Service Manager.
• Reconciles original repair order with final invoice.
• Sums up Service technician’s time cards, balances with repair orders, and transmits to Payroll Clerk.
• Tracks down and resolves all discrepancies prior to transmitting.
• Maintains timely, competent and courteous relations with service customers.
• Analyzes quality control report.
• Promotes the sales of labor, parts and accessories during customer contact.
• Maintains follow-up with customer on suggested repairs.
• Maintains up-to-date information on hourly service rates, service specials, etc. offered by competitors.
• Maintains technical bulletins and other service shop literature.
• Issues Non-inventory Purchase Orders as authorized by management.
• Receives purchase orders, as issued by other employees only.
• Controls cash box for Service Department, including accepting payment from customers, reporting cash balances to credit Manager and securing box at close of business.
• Aids Service Manager in the management of Service Department files and records.
• Typing forms, letters, correspondence and answering phone as directed by Service Manager, including manufacturer pre-delivery forms.
• Stagger lunch hour with Service Manager to cover phones daily.
• Maintains daily all open repair orders and closes as quickly as possible.
• Troubleshoots with parts department any delays in receiving parts or repair orders and resolves quickly.
• Maintains inter-company tickets to ensure equal priority.
• Issues workers’ compensation “First Report of Injury” forms to injured employees.
• Ensures forms are correctly completed and returned immediately.
• Directs injured employee to necessary medical treatment.
• Promptly forwards reports to Service Manager for review for processing of claim.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains current injury ledger.
• Maintains