Service Advisor

For over 50 years, three generations have led Truck Centers, Inc. from a single store dealership into a network of ten full-service dealerships and two auxiliary locations proudly representing Freightliner and Western Star trucks in Illinois, Indiana, and Missouri. Our team is dedicated to delivering exceptional customer service in an environment that fosters collaboration, innovation, and a communal spirit of giving back.

About the role

As a Service Advisor, you'll be the welcoming face of our Service department, serving as the go-to person for customers to help them navigate their service needs with professionalism and care. Whether in person or over the phone, you’ll ensure every customer has a smooth and efficient service experience.

Responsibilities

• Greet customers warmly and assist them with their service needs.
• Create detailed repair orders and schedule service appointments using our digital tools.
• Conduct initial discussions with drivers to understand concerns and perform basic inspections.
• Verify account details, check for recalls, review repair history, and confirm warranty coverage.
• Keep customers informed throughout the repair process, ensuring clear and transparent communication.
• Arrange towing and other sublet services as needed.
• Obtain approvals for repairs and coordinate with the Service Dispatcher for assessments.
• Guide customers on dealership amenities and arrange shuttle services if needed.
• Work closely with the Dispatch team to coordinate vehicle pick-up and delivery.
• Monitor customer feedback and take proactive steps to enhance their experience.

Requirements

• Valid Driver’s License with ability to meet insurance requirements is required; CDL preferred.
• Minimum of 1 year mechanical, trucking, or dealer service experience; 2+ years preferred.
• Knowledge of Service department operations, trucks, and truck parts.
• Mechanical aptitude or truck repair experience is highly preferred.
• Demonstrated customer service and interpersonal communications skills, even in times of stress.
• Strong organization and time management skills to perform and prioritize multiple projects seamlessly with excellent attention to detail and a solution-focused outlook.
• Knowledge of computer operations, tablets, data entry, and MS Office with 30wpm typing capability; Procede software experience is a plus.
• Candidates with Freightliner dealership experience and/or CIC Level I or II training are strongly encouraged to apply.
• Must participate in a pre-employment background check and drug screen.

Benefits

• 401(k) with company match.
• Health insurance with 3 plan options to choose from.
• Vision Insurance.
• Dental Insurance.
• Paid time off including paid volunteer time.
• Disability insurance.
• FSA and HSA options.
• Company paid Life and AD&D insurance.
• Maternity leave.
• Employee assistance program.
• Wellness program.
• Company paid uniforms.

Pay

$42,648.32 - $63,972.48 per year with incentive eligibility.

Schedule

Monday–Thursday, 6am–4pm.