Service Advisor

About the role

Toyota of Bedford, a Penske Automotive Group dealership, is looking for an automotive Service Advisor to join our team and deliver extraordinary customer experiences. As a trusted Service Advisor, you will be the liaison between the customer and the service department, scheduling appointments, reviewing service history, relaying important information about vehicle maintenance and repairs to customers, and providing accurate cost estimates.

Responsibilities

• Scheduling appointments
• Reviewing service history
• Relaying important information about vehicle maintenance and repairs to customers
• Providing accurate cost estimates
• Ensuring customers have a world-class service experience throughout their ownership journey, especially in scheduling and estimating vehicle service and repairs
• Providing unparalleled knowledge and technical expertise to help customers understand and approve maintenance requirements, repair orders, and cost estimates
• Connecting with customers about vehicle questions in a professional manner that reflects understanding, clarity, accuracy, and courtesy
• Striving to grow the dealership and your career by hitting challenging monthly goals

Requirements

• Genuine interest in providing an exceptional customer experience
• Friendliness, enthusiasm, reliability, with a positive team-player attitude
• Excellent communication, interpersonal, and