Service Advisor

About the role

As a Service Advisor, you’re one of the most important team members at Norm Reeves Toyota Dallas. You’re responsible for creating a super Norm Reeves location service experience for our guests and using your communication skills to build the bridge between guests and technicians. Your work will ensure our guests leave 100% satisfied with their Norm Reeves location experience. This role is a great way to kick‑start your career with us!

Responsibilities

• Greet guests as they arrive in the service drive.
• Communicate empathetically with guests about their vehicle.
• Offer solutions and added services to guests.
• Prepare detailed repair orders after initial inspection with exact instructions, making special note of primary concern(s) from the guest.
• Provide timely follow‑up progress of each repair order and contact guests with repair changes.
• Analyze quality control reports and maintain a high Customer Service Index Score.
• Process monetary transactions.

Requirements

• Full‑time availability.
• At least 18 years old.
• A valid driver’s license and acceptable driving record.
• Creative, positive, team‑player attitude.
• Ability to analyze situations and make win‑win business decisions.
• Honesty, empathy, and exceptional communication skills.
• Leadership skills in team‑based and independent settings.

Benefits & Employee Perks

• Medical, Dental, Vision, and Complimentary Life Insurance.
• 401(k) Matching and FSA.
• Tuition Reimbursement.
• Paid Time Off (accrues).
• Supplemental Insurance (Hospital, Accident, Critical Illness).
• Discounts on Vehicles, Services, and Parts.