Service Advisor

Description Redwood City, CA | Land Rover | Luxury European brand | Service Advisor | Sales and hospitality backgrounds welcome | No automotive experience required | Peninsula | Bay Area | Veterans encouraged to apply | $50,000 - $120,000+ OTE Strong candidates have come from luxury hospitality, high-end retail, financial services, and client-facing roles of all kinds. IS THIS YOU? You have a proven track record in sales, hospitality, or a guest-facing role -- you know how to build trust quickly, communicate clearly, and follow through every time You're professional, organized, and composed under pressure -- the kind of person guests remember and come back for You're ready to bring your people skills to a Land Rover service operation on the Peninsula where your care for guests translates directly into a high-earning career Who We Are Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time. Land Rover Redwood City serves a loyal, passionate guest base in the heart of the Peninsula -- a market of engaged Land Rover enthusiasts who depend on a service advisor who listens, communicates clearly, and follows through without exception. Automotive experience is preferred but not required. What is required is a background in sales, hospitality, or guest-facing work -- and the professionalism to represent a world-class adventure brand at every touchpoint. What You'll Do Serve as the primary point of contact for guests throughout the service process -- from write-up to delivery Translate technical repair information into clear, confident communication that earns trust and sets accurate expectations Build precise estimates, commit to realistic timelines, and follow through on every promise made to the guest Coordinate with technicians and parts to keep repair workflows moving efficiently and on schedule Identify and present additional service recommendations that protect guest safety and vehicle performance Deliver a white-glove pickup and delivery experience consistent with the Land Rover brand standard Maintain accurate records in the DMS and uphold all documentation and compliance standards Represent Land Rover Redwood City with the professionalism and genuine hospitality the brand and its guests expect What We're Looking For Experience in sales, hospitality, or a guest-facing role -- required. This is the foundation we hire for and it is non-negotiable Automotive service advisor experience preferred -- candidates from luxury hospitality, high-end retail, and other professional client-facing backgrounds are strongly encouraged to apply Polished, professional communicator -- Land Rover guests are discerning and they expect an advisor who matches their standard Highly organized with strong attention to detail -- accurate estimates, realistic timelines, and disciplined follow-through are non-negotiable Self-motivated with a genuine drive to serve people well and grow your earnings Comfortable learning DMS platforms and Land Rover service processes -- we'll train you on the brand Valid driver's license with a clean driving record A genuine hospitality mindset -- every guest interaction reflects the Land Rover standard and you take that seriously What We Offer OTE of $50,000 - $120,000+ annually Paid Land Rover manufacturer and product training -- we'll build your brand knowledge from the ground up Medical, dental, and vision insurance Life insurance and supplemental coverage options Paid time off and paid holidays Clear career path -- strong advisors grow into senior advisor and service management roles at Swickard Employee vehicle purchase and service discounts A high-performing team at one of the Peninsula's most established luxury import dealerships WHY LAND ROVER REDWOOD CITY Land Rover is a passionately followed luxury brand -- guests here are enthusiasts who reward advisors who take their vehicles and their time seriously Redwood City is at the heart of the Peninsula -- a strong, growing market with a loyal Land Rover ownership base and real earning potential for a motivated advisor We invest in developing advisors from outside automotive -- the training is structured, the support is real, and the earning potential grows with your expertise and guest relationships Swickard is one of the fastest-growing dealer groups in the country -- ranked Top 5 in North America for reputation in the automotive industry Our HEART values -- Honor, Engage, Anticipate, Respond, Thank -- shape how we hire, how we lead, and how we serve every guest Leadership that invests in your development and gives you the tools to represent one of the world's great adventure brands with confidence Land Rover Redwood City is a store where a guest-facing professional with the right background can step into a high-earning advisory career. The training is there, the brand opens doors, and the Peninsula market rewards advisors who show up prepared, communicate clearly, and never leave a guest wondering. If you have the guest-facing experience, the professional presence, and the drive to build a career at one of the Peninsula's most recognized luxury brands -- we'd like to meet you.