Service Advisor

Description

Lynnwood, WA | BMW | Hospitality | Premium luxury brand | Previous Service Advisor experience required | Veterans encouraged to apply
Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time.
At BMW of Lynnwood, we're growing -- and we're looking for multiple skilled Service Advisors to grow with us.

What You'll Do

• Serve as the primary point of contact for guests throughout the service process -- from write-up to delivery
• Translate complex repair information into clear, confident communication that earns trust and sets accurate expectations
• Build precise estimates, commit to realistic timelines, and follow through on every promise made to the guest
• Coincide with technicians and parts to keep repair workflows moving efficiently and on schedule
• Identify and present additional service recommendations that protect guest safety and vehicle performance
• Deliver a premium pickup and delivery experience consistent with the BMW brand standard
• Maintain accurate records in the DMS and uphold all documentation and compliance standards

What We're Looking For

• 1+ year of service advisor experience in a franchised dealership -- required
• BMW or European brand experience strongly preferred -- familiarity with BMW service processes and systems is a real advantage
• Reynolds & Reynolds or CDK experience preferred
• Clear, composed communicator who builds trust quickly and keeps technicians and managers aligned
• Able to manage high volume accurately without losing attention to detail or the guest experience
• Valid driver's license with a clean driving record
• A hospitality mindset -- you treat every guest interaction like it matters, because it does

What We Offer

• Income potential of $50,000 - $120,000+ annually
• Medical, dental, and vision insurance
• Life insurance and supplemental coverage options
• Paid time off and paid holidays
• Paid BMW manufacturer and product training
• Clear career path -- strong advisors grow into senior advisor and service management roles
• Employee vehicle purchase and service discounts
• A high-performance team culture built on standards, accountability, and genuine care for the guest

Why BMW of Lynnwood

• BMW is one of the most respected performance luxury brands in the world -- guests here are passionate, knowledgeable, and loyal to advisors who take their vehicles seriously
• Lynnwood sits at the center of one of the most active automotive markets in the Pacific Northwest -- strong volume, consistent traffic, and real earning potential
• We're growing -- multiple open positions means you're joining a store that's building momentum, not treading water
• Swickard is one of the fastest-growing dealer groups in the country -- ranked Top 5 in North America for reputation in the automotive industry
• HEART values -- Honor, Engage, Anticipate, Respond, Thank -- shape how we hire, how we lead, and how we serve every guest
• Leadership that invests in your development and gives you the structure and support to perform at your best
• BMW of Lynnwood is a store with real momentum -- growing volume, a premium brand, and a leadership team committed to building a service department that guests trust and advisors are proud to be part of.