Service Advisor

About the Role

We are looking for a Sales and Service Advisor to become an integral part of our dynamic team. In this role, you will be the first point of contact for our valued customers, guiding them through their service experience and ensuring their vehicles receive top-notch care. You will be instrumental in selling and promoting all products and services offered by the company while following store standards and expectations. You will work closely with our technicians to relay vital information and ensure services are performed in a timely manner.

If you thrive in a fast-paced environment, enjoy helping people, and love cars, we would love to hear from you!

Responsibilities

• Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques.
• Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
• Recommend services according to appropriate level of knowledge.
• Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision.
• Properly document all recommendations in customer file.
• Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
• Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer.
• Provide customer with updates throughout the day on the status of their services.
• Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
• Conduct post repair and declined services follow-up phone calls to ensure customer satisfaction for all individual customers.
• Track all new returns, core returns, and warranty parts for individual customers.
• Adhere to all company policies and procedures as outlined in the Employee Handbook and demonstrate behaviors consistent with the Company Standards and Expectations.
• Other duties as assigned.

Qualifications

• High School Diploma or equivalent.
• Prior experience as a Service Advisor is helpful, but not required.
• Professional appearance and proven ability to work in a process-driven environment.
• Possess a valid driver’s license.
• Must be at least 18 years old.
• Ability to work a minimum of five days, including Saturdays.

About Us

T.O. Haas Tire has been in business since 1947 and serves the community with 24 locations across Nebraska, Kansas, and Iowa. We sell many tire brands for cars, pickups, SUVs, tractors, trailers, ATVs, pivot irrigation systems, and more. In addition to tires, wheels, and batteries, we perform automotive services including oil changes, alignments, brakes, exhaust, shocks, struts, cooling systems, transmission fluid flush, and more. We employ ASE Certified Technicians to keep your vehicle riding and running at its best.

Pay

$40,000/yr. to $60,000/yr. plus commissions.

Benefits

• Closed on Sundays.
• Competitive bi-weekly pay.
• Tuition reimbursement, up to $3,000 annually.
• Paid vacation and sick time.
• 6 paid holidays.
• Medical, dental, and vision insurance.
• Company-paid life insurance.
• 401(k) Retirement Savings Plan with company match.
• Discounted services on personal and immediate family vehicles.
• Opportunity for advancement.