Service Advisor

About the role

Winrock Automotive Group is a family-owned business dedicated to employee success and growth, offering numerous opportunities across five locations in Arkansas. This role is within the service department, focusing on ensuring excellent customer service and managing service appointments.

Responsibilities

• To ensure excellent customer service, by providing accurate and effective advice to every customer.
• Schedule service appointments.
• Obtain customer and vehicle data prior to arrival when possible.
• Greet customers in a timely, friendly manner, and obtain vehicle information.
• Write up customer’s vehicle issues accurately and clearly on repair order.
• Test drive the vehicle with customer as needed to confirm the problem or refer to test technician.
• Refer to service history, inspect vehicle, and recommend additional needed service.
• Advise customers on the care of their cars and value of maintaining their vehicles in accordance with manufacturers’ specifications.
• Provide a complete and accurate written cost estimate for labor and parts.
• Establish “promised time.”
• Contact customers regarding any changes in the estimate of promised time, explain cost and time requirements in detail, and get proper authorization before any additional repairs are performed.
• Review repair orders to ensure that work is completed and additional work and authorization is noted.
• Close repair order as appropriate.
• Ensure that vehicles are parked in assigned areas.
• Keep service department forms, menus, and pricing guides up to date.
• Implement a quality control process to eliminate comebacks.
• Handle telephone inquiries regarding appointments and work in process.
• Review completed work and all charges to customers.
• Handle telephone inquiries regarding appointments and work in process.

Qualifications

• Work experience in service or a related field; 1+ years’ experience as service advisor or related position, dealership experience preferred.
• Demonstrate knowledge in the area of service in order to advise customers.
• Advance computer skills, specifically in Reynolds and Reynolds.
• Understand the importance of and maintains confidentiality.
• Understand and follow work rules, policies, and procedures.

Skills

• Excellent communication skills.
• Customer service orientation.
• Computer proficiency, particularly in service management software.

Benefits

Medical, Dental and Life Insurance
Vision Insurance
Short term and long-term disability
401K
Paid time off
Closed on Sundays!

Pay

Compensation is commensurate with experience.

Schedule

The schedule is flexible but includes standard business hours.