Service Advisor

Job Description

Responsible for Assisting the Service Manager/Service Advisor in the effective operation of the service center to include; sales, productivity and profitability.

Job Benefits

• Performance-Based Pay Plans
• Performance-Based Bonus
• Medical, Prescription and Dental Insurance
• Long & Short Term Disability Insurance
• Life Insurance
• 401(k) Retirement Plan
• Paid Holidays and Vacations
• Tuition Reimbursement for ASE Certification
• Paid Training
• Friendly Work Environment!

Job Duties

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend needed maintenance based on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and updating customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers
• Complete an active delivery at the end of all transactions.

Requirements

• Proven record of achieving exceptional Customer Satisfaction
• Past experience as a Service Advisor, Assistant Service Manager or Service Consultant is a must
• Above average energy level
• A desire for a long term career with a growing organization
• Personal and professional integrity
• Reynolds and Reynolds computer experience a plus