Service Advisor

About the role

Join Our Dynamic Team as an Automotive Service Advisor! Are you passionate about customer service and eager to work in an exciting and ever-evolving industry? We're looking for a dedicated and enthusiastic Automotive Service Advisor to join our team here at Sommer’s Automotive in Mequon and help deliver outstanding service to our valued customers. If you're ready to take your career to the next level, we want to hear from you! No automotive experience necessary to succeed in this role. Plus, you will be a part of the #1 brand in the industry - Subaru! Be part of an exciting and rapidly growing industry. Work in a supportive and fast-paced environment where your contributions are valued. Competitive salary and benefits package. Opportunities for growth and advancement within the company. If you want to be part of Sommer’s Automotive 70-year legacy you're ready to join a team that thrives on customer satisfaction and enjoys working in a dynamic industry.

Responsibilities

• Greet customers and listen attentively to their vehicle concerns and needs.
• Manage and prepare for service appointments and ensure accurate documentation of customer information.
• Provide clear estimates of repair and service costs based on customer needs.
• Advise customers on necessary repairs, routine maintenance, and product recommendations.
• Act as a liaison between customers and technicians, ensuring seamless communication.
• Manage appointment follow-up communication with customers on vehicle status.
• Maintain a clean and organized service area, ensuring a professional environment.
• Handle customer inquiries and concerns in a professional and timely manner.
• Sets and achieves targeted sales goals.
• Uphold the highest standards of customer satisfaction, ensuring repeat business and referrals.

Requirements

No automotive experience necessary to succeed in this role.

Benefits

• Opportunities for professional development and growth.
• A collaborative and supportive workplace culture.
• Full Health Insurance package including Medical, Dental, and Vision
• Employer paid for Short-term Disability and Basic Life Policies
• Additional Voluntary Long-term Disability and Supplemental Life Available
• 401K Retirement Plan with an excellent employer match
• Additional Retirement Plan Profit Sharing
• $2,000 hiring bonus for qualified candidates

Pay

Pay Range: Average annual compensation ranges between $65,000 to $105,000 per year.

Schedule

This is a full-time, exempt-status position. Your typical schedule will be Monday - Friday, with rotating Saturdays.