Service Advisor

About the role

We’re looking for an experienced Service Advisor with a passion for delivering exceptional customer experiences in the automotive industry. The ideal candidate will possess outstanding communication skills, a keen eye for detail, and a knack for problem-solving. Your position includes building rapport with clients, understanding their needs, and providing tailored solutions that exceed expectations. Must be proactive, have Service Advisor experience, and be committed to creating a positive environment for our customers.

Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance based on age, mileage, and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow-up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers
• Past experience as a service advisor, assistant lane manager, or service consultant is not necessary. Will provide on-the-job training!
• Positive attitude and good working energy
• A desire for a long-term career with a growing organization, we hire from within
• Personal and professional integrity
• Computer skills and willingness to learn new programs

Benefits

• Paid vacation
• Sick time
• Health care
• Dental care
• Vision care
• 401K
• Family-friendly work environment
• Flexible scheduling
• Growth opportunities