Service Advisor

Royal Automotive Group believes in customer care that says, "You're Family." This commitment is reflected in our numerous national awards and superior customer reviews. Since 1977, we’ve served thousands of happy customers who return because they know they’re treated like family.

About the role

The Service Advisor is the center of communication for service and repair activities, acting as the liaison between customers and technicians. You’ll listen to customer concerns, arrange for appropriate service or repairs, and manage expectations for both customers and technicians. Your goal is to ensure the customer understands what repairs are needed or recommended, and that their vehicle is repaired correctly the first time, as quickly as possible.

This role is based at our Lexus of Tucson Auto Mall.

Responsibilities

• Schedules service for customers either in person or on the phone to ensure prompt and accurate diagnosis of any problems.
• Makes repair recommendations and manages the delivery of repairs by setting and managing customer expectations.
• Ensures that required documentation is complete and compliant with regulations and standards.
• Complies with and enforces all safety policies and procedures.
• Attends all staff meetings, training, and educational classes as required.
• Helps educate and train new staff members.
• Performs other duties as assigned.

Requirements

• High school diploma or GED required.
• Post-secondary automotive training or equivalent work experience.
• One year of dealer-level or large facility experience preferred.
• ASE certification (or willingness to obtain certification).
• Broad scope of automotive mechanical/electrical knowledge.
• Neat, clean, and professional appearance.
• Pleasant, friendly demeanor and an outgoing personality.
• Highly professional and dependable.
• Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress.
• Excellent interpersonal skills to interact professionally with customers, vendors, and staff.
• Unrestricted driver’s license and clean driving record.
• Able to drive both automatic and standard-transmission vehicles.
• Basic computer and internet skills.
• Able to work productively in a fast-paced team environment with a positive attitude and professional appearance.

Benefits

• Competitive pay
• 401(k) Profit Sharing
• Life Insurance
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• Paid Sick Time